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Client Success Manager - US Timezone (ZR_17463_JOB)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Strong HR background, Proven track record in outsourcing growth, Experience in recruitment or staffing industry.

Key responsabilities:

  • Maintain and enhance client relationships
  • Address client concerns proactively
  • Ensure client satisfaction and retention
  • Identify opportunities for service expansion
  • Collaborate with Recruitment and Staff Services Teams
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Client Success Manager (Independent Contractor)
Location: Open to residents of the Philippines and Colombia

Schedule and Shifts:

  • Monday to Friday
  • 3 positions: 10:00 PM - 7:00 AM Philippine Time (1-hour unpaid break)
  • 1 position: 11:00 PM - 8:00 AM Philippine Time (1-hour unpaid break)

Job Summary:
We are seeking highly motivated Client Success Managers with strong HR backgrounds and a proven track record of driving outsourcing growth with international clients. Ideal candidates will be excellent communicators, detail-oriented, and possess experience managing client relationships within the recruitment, staffing, or BPO industry.

Key Responsibilities:

  • Build and nurture relationships with clients utilizing our outsourced staffing services.
  • Serve as a trusted advisor, proactively addressing client concerns and providing expert guidance.
  • Ensure client satisfaction and retention by effectively resolving issues and challenges.
  • Identify and pursue opportunities to expand service offerings within existing accounts.
  • Collaborate closely with the Recruitment Team to fulfill client staffing needs.
  • Partner with the Staff Services Team to ensure the ongoing performance and satisfaction of outsourced staff.

Work-from-Home Requirements:

  • Minimum of 25 Mbps postpaid internet (for a two-member household)
  • Personal computer with admin access (i3 processor or equivalent, 8 GB RAM)
  • Noise-canceling headset
  • HD webcam

Perks for Independent Contractors:

  • HMO coverage for eligible locations
  • Permanent remote work setup
  • Immediate hiring
  • Steady freelance employment

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

OutsourcingCustomer Relationship ManagementHR OperationsStaff PlanningClient Services

Other Skills

  • Verbal Communication Skills
  • Collaboration
  • Detail Oriented
  • Problem Solving
Are you interested?

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