Customer Project Manager I

Job Title

Job Description

As a Customer Project Manager at Philips, you will be responsible for delivering state-of-the-art healthcare systems and top-quality service to our current and prospective clients across the region. Based at our Bangalore office, you will manage many exciting projects, predominantly across NAR, and have the opportunity to make a significant impact on the overall delivery of our CI&I business for our Medical Device Integration, Systems Integration, and Enterprise Interoperability portfolios.

Your role:

• Project Planning: Perform risk assessments, create budgets and project plans tailored to customer needs, and create accurate quotes. Set project milestones, plan projects, and interface with customers and stakeholders throughout all project phases.

• Execution: Ensure that all required materials, resources, and activities are ordered, planned, and executed on time. Conduct regular project plan reviews with internal and external stakeholders. Manage and communicate project risks and issues, ensuring projects stay on schedule and within budget.

• Project Reviews: Conduct pre and post calculation project reviews, including project "Lessons Learnt". Organize the execution of the installation and required user training. Manage the transition from project execution to closure and business service support.

• Pre-Sales Process: Partner closely with Sales and Key Account Management teams during the pre-sales process. Conduct site assessments to understand the local situation and customer needs.

You're the right fit if:

• Clinical Experience: Experience within Radiology, Cardiology, Medical Imaging, Integrated Patient Monitoring Solutions, and a comprehensive understanding of Healthcare digital information Systems.

• Qualifications: Qualifications in engineering, healthcare, project management, or equivalent. Ideally, you are also a Certified Project Manager; PMP, or equivalent.

• Project Management Experience: A sound track record of Project Management experience within healthcare, equipment installation, infrastructure delivery, or digitization projects in a B2B environment.

• Skills: Experience in contract and risk management, a solid understanding of the supply chain process, and working with large cross-functional teams. Strong negotiation, conflict, and stakeholder management experience, and excellent communication skills.

• Software Literacy: High level of software literacy across MS Office suite, Salesforce, MS Project, MS Visio, and Financial Force.

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How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

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About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.