Ivantage- Personal Lines-Analyst II (Remote Home-Based Worker)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Ivantage Personal Lines Team is responsible for handling agent inquiries related to the Allstate Expanded Market personal lines and flood business. The team is primarily accountable for providing exceptional service to all EAs who contact Ivantage by promptly handling their sales and service needs. The team also handles projects or other call-team initiatives as appropriate. The Personal Lines Analyst II provides day-to-day consultation and support to agency owners and policyholders who participate in the Allstate Expanded Market programs and assist with projects to drive continuous process improvements in the Agency Care or High Value Home Team.

Key Responsibilities

• Provides exceptional service to agents and policyholders related to Flood programs and understands NFIP flood underwriting guidelines. Has the ability to handle sales and service requests.

• Provides exceptional service and support to Allstate agency owner including High Value Home binds and servicing, general agent questions including onboarding, commissions, market availability and IQ navigation/troubleshooting.

• Supports Ivantage sales goals and initiatives by actively educating and engaging agents in the various programs, promotions and technology solutions available to them.

• Screening of service and new business requests to identify applications that meet underwriting guidelines and referrals. Binds coverage as needed on behalf of the agent to help them say yes more often. Applications that do not meet the admitted underwriting guidelines, will be referred to a non-admitted market solution.

• Resolves issues of basic to moderate complexity using judgment, decision making, critical thinking and problem-solving abilities.

• Answer high volume of inbound phone calls, emails, and chat and be able to provide agents excellent customer service which is measured via Net Promoter Score.

• License Requirement: Candidates must have a Property & Casualty license in their state of residency

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-BS1

Skills

Compensation

Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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