Associate Customer Care Representative

Associate Customer Care Representative (On-Site)

Exciting opportunity for Freshers !

Role description, key responsibilities and - tasks:

The Customer Care Associate is intended as an early-career-level operational position in Hempel’s Customer Care organization. The responsibilities and tasks of the Customer Care Associate includes, but are not limited to:

Key responsibilities:

• Managing customer inquiries, incl. quotations, order placement, tracking, delivery status updates, product information, documentation, Ad hoc and more.

Daily operational tasks:

• Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.

• Performing Ad hoc activities to enhance customer experience.

• Outbound and inbound customer communication

• Administration related to customer-related inquiries.

• Customer data management

Additional non-operational tasks:

• Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies. 

• Ensure the upholding of local and global compliance rules when handling quotes and documents.

• Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company. 

Required education, experience and job-related skills:

• Freshers with Bachelor's degree from reputed University

• Alternately 0-1 year of experience in Customer Care department (preferable).

• Proficient with standard MS Office programs

• Working efficiency (written and spoken) in English.

• Strong problem-solving and decision-making abilities

General behavioural competencies most relevant for the job:

• Collaborates within a team.

• Customer centric mindset

• Eager to learn.

• Can-do attitude

• Can follow instructions and standard procedures

Job Location: Kurla West, Mumbai (On-site)

Shift Timing: 6.30am to 3.30pm OR 11am to 8pm IST

Work Week: Monday to Friday

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.