At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 650 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀
What you will do
We are looking for a full-time Senior Sales Operations Specialist. As Senior Sales Operations Specialist, you will contribute to Lighthouse’s success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute to create and support sales strategies to capitalize on revenue opportunities within the organization. Furthermore, this team member will also have the ability to make systematic changes to improve results and data mine, track, compare, and communicate reports. In this role you will be reporting to our Sales Operations Team Lead. The ideal candidate will be based in Denver, CO and have the ability to travel to the office 2-3 times per week.
Where you will have impact
- Provide day-to-day support for sales process
- Auditing and monitoring proposal and contract accuracy to enhance forecasting
- Identify quick-wins and crucial enhancement requirements to the sales process
- Run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
- Align with Marketing Operations to discover data cleansing opportunities and account mapping
- Enrich our existing database with fresh information and new data points. Update missing information where required. (missing phone numbers, PMS, RMS,...)
- Develop scheduled and ad-hoc reports
- Support the sales operations strategy, understand priorities and execute operational plans
- Liaise with Sales Enablement for the roll-out of new processes.
- Support and advise reps on Salesforce quote flow, coordinating closely with finance dept
- Coordinate with various teams involved in closing big group deals with attention on Finance collaboration ensuring we are booking big deals correctly in CRM. Cleaning up account relationships so that hotels can be easily assigned.
- Prioritize your work and focus on the most urgent projects
About our team
Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Competitive compensation: Proactively maintained to value your work.
- 401k matching: Up to 4%.
- Health insurance: Three Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA.
- Wellbeing support: Subsidized up to 80% ClassPass subscription.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
- A minimum of a Bachelor's Degree or equivalent work experience
- Proven experience in sales/business operations/analytics
- Previous experience with CRM systems – Salesforce mandatory. Salesforce admin certification is considered a plus.
- Significant experience with the Lead > Order process and CPQ tools
- Experience with Salesforce reporting capabilities
- Very organized, able to start a task and complete it successfully
- High analytical and able to extract business insights from analysis
- Great time management.
- Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a high growth Tech/SaaS environment is a plus
- Comfortable working with a globally distributed team
In addition to benefits and other Lighthouse total rewards, the annual base salary for this role is $65,000.00 - 76,000.00 USD + commission. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.
