Senior Software Support Engineer

Our partner is a global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Their payments solution is available through a simple integration, offering a diverse range of features and local payment methods, advanced fraud management and performance optimization.

What you'll do:

• To assist clients during the integration period with their systems
• To provide technical support to clients and partners of the company.
• To oversee and participate in troubleshooting, and resolution of issues.
• To perform technical administration of systems such as Payment Gateway, CRM.
• To participate in the product release and execute tests, analyze results of test runs, and report those results;
• To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.

What you bring to the table:

• 3-5 years in a similar position.
• Familiar with the client/server model.
• Knowledge of HTML, CSS, and JavaScript.
• Highly proficient in spoken and written English.
• Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP.
• Familiar with MS Office applications (Word, Excel, Outlook, etc.)

What would be an advantage:

• Willingness to work on shifts.
• Previous experience working in tech support (1st or 2nd level).
• Knowledge of Ajax, XML, PHP, SQL, shopping carts or other eCommerce software.

What's in it for you:

• Fully remote option.
• 25 days paid holiday, 1 day for every 2 years.
• Professional development -training, certifications.
• Excellent remuneration package − in the top 10% of the industry.

If this opportunity sounds interesting to you, send your CV in English.
Please mind that only shortlisted candidates will be contacted.

Recruitment license from National Agency of Employment № 1931.
All applications will be treated with strict confidentiality.