Billing Manager

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. 

Job Summary

The Billing Manager plays a pivotal role in ensuring the accuracy and integrity of customer invoicing and accounts receivable processes. This leader will manage a team responsible for auditing customer agreements, transactional volumes, and billing processes to ensure proper invoicing and collections. Additionally, the role involves identifying discrepancies, developing corrective actions, and collaborating across departments to enhance billing practices. The ideal candidate will possess a sharp attention to detail, strong analytical skills, and the ability to manage multiple priorities in a fast-evolving business environment. They will also be instrumental in driving process improvements and ensuring financial reporting accuracy, working closely with finance leadership to ensure billing efficiency.

What You Will Do (Functions and Responsibilities)

Customers:

• Lead a team of billing auditors to review current customer agreements, ensuring proper billing practices are in place.
• Review active accounts to confirm the existence of current, executed customer agreements. If necessary, pass information along to customer success and/or sales team leads to coordinate the execution of updated customer agreements, and collect agreements into Salesforce.
• Conduct detailed audits of transactional volume and active unit counts to verify invoicing is accurately capturing and calculating amounts due.
• Oversee the auditing of Aging Receivables (AR) to ensure effective collections processes and recommend or implement changes to improve efficiency and accuracy.
• Identify patterns or trends in billing errors, and develop strategies to minimize discrepancies moving forward, including ensuring no automatic payment failures due to the recent migration to NetSuite billing or stored payment information (Paystand).
• Collaborate with the finance, sales, and customer service teams to address any discrepancies found during the billing audits.

Integration Partners:

• Review existing integration partner (API) agreements, utilization reports, and compare with invoices to ensure proper API connectivity/utilization fees are invoiced/billed to partners and that the appropriate revenue share is collected. Suggest financially accretive changes to integration partner agreements where applicable.
• Coordinate the execution of updated integration partner agreements, and collect agreements into LogicGate if necessary.

Audit Management and Reporting:

• Ensure compliance with relevant financial policies, regulations, and guidelines during the auditing process.
• Report findings to senior leadership, providing actionable insights to improve billing and AR processes.
• Develop and maintain internal audit documentation, policies, and procedures for continuous improvement.
• Manage the day-to-day activities of the billing audit team, providing guidance, mentorship, and performance management.

Qualifications

What We are Looking For (Minimum Qualifications)

• Proven track record in leading and managing financial audits, with a strong emphasis on billing processes and accounts receivable management.
• Strong analytical and problem-solving skills, with a sharp focus on details and accuracy in financial reporting.
• Excellent communication skills, with the ability to articulate complex financial data and discrepancies clearly to stakeholders at all levels.
• Demonstrated negotiation skills, particularly in resolving discrepancies and advocating for process improvements.
• Strategic thinker with the ability to analyze data, identify trends, and implement solutions that enhance billing accuracy and financial integrity.
• Ability to manage multiple priorities with high flexibility and accountability in a dynamic, fast-paced environment.

Experience & Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; CPA or MBA preferred.
• 7+ years of experience in auditing, billing, or AR management roles.
• Proven experience in managing teams and leading billing audits or financial reviews.
• Strong analytical skills with experience in data analysis, transactional volume, and invoicing.
• Demonstrated ability to implement process improvements and work across departments to enhance billing accuracy.

Type

• Full-Time, Salaried Exempt (not overtime eligible) or Contract Basis

Location/Travel

• Georgia (Remote) with regular visits to key office locations
• Ability to travel up to 50%

Benefits Include (Employee Only)

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• 401k Plan with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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