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Managed Services Automation Engineer / Rewst Admin

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

4+ years of relevant work experience, Experience in Managed Service Provider processes, Proficiency with PowerShell, Jinja, APIs, Problem-solving and communication skills, Ability to adapt and learn quickly.

Key responsabilities:

  • Develop and refine automation strategy with leadership
  • Design and implement workflows using automation tools
  • Gather requirements and identify manual tasks for automation
  • Conduct testing and ensure quality and security compliance
  • Provide documentation and training on automation tools
Framework IT logo
Framework IT Information Technology & Services TPE https://www.frameworkIT.com/
11 - 50 Employees
About Framework IT
Framework IT is a managed IT services provider specializing in support, strategy, and security for companies who want to form an agile IT environment. Using our data-driven methodology, The Framework IT Business Optimization Process we build you a strategy tailored to your unique needs to improve productivity and incentivize proficient IT operations. We are on a mission to empower growth by creating measurable and predictable IT outcomes. We have the vision to lead the way for every business to be at the forefront of technology. From hiring new team members to providing services for our clients. Framework IT's core values guide every decision we make to ensure we execute on our mission and maintain our vision. Teamwork: We work together and for one another. Pride: We believe in the importance of our work. Relentless: Life is always teaching so we will continue learning. Integrity: We believe successful relationships require honesty. Open-Minded: We are open to new ideas.
See more Framework IT offers

Job description

Automation Engineer – Drive Innovation in IT Automation

Are you a creative problem-solver who thrives on designing solutions to simplify complex processes? We’re looking for an Automation Engineer who has both technical expertise and a proactive mindset to help transform our workflow strategies. At Framework IT, you’ll join a collaborative, fully remote team where continuous learning and innovative thinking are not just encouraged but essential.

Locations: Remote work for residents of Wisconsin, Illinois, Indiana, Utah, or Florida

Status: Full-Time, Employee

Relevant Work Experience: 4+ Years

Hours: 8am-5pm M-F

Salary: $60,000-$75,000, with a 20% annual bonus based on performance metrics

Why Work With Us?

  • Remote Flexibility: Work from anywhere in our approved states and enjoy unlimited PTO. We maintain an open-door policy to foster open communication and accessibility within the company.
  • Growth-Oriented Culture: We support your professional development through structured plans, certifications, and training.
  • Team Collaboration: Work closely with an admin and our COO while interacting with various teams and departments, contributing to a well-rounded and engaging work experience.

Responsibilities:

  • Develop and Refine Automation Strategy: Collaborate with leadership to build our automation strategy, establishing a roadmap for sourcing, evaluating, and prioritizing new automation initiatives.
  • Design and Implement Workflows: Build and maintain automated workflows using tools like Rewst, N-Central, and ConnectWise Manage, while ensuring consistency through reusable and modular functions.
  • Process Identification and Requirements Gathering: Partner with stakeholders to identify manual, repetitive tasks, documenting detailed process requirements to inform automation development.
  • Testing and Quality Assurance: Conduct comprehensive testing to identify and fix bugs, ensuring reliability and stability in automated workflows. Maintain adherence to quality standards, security, and data privacy regulations.
  • Maintenance and Monitoring: Continuously monitor and optimize existing workflows for peak performance and efficiency.
  • Documentation and Training: Create thorough documentation for automations and provide training/support for team members interacting with automation tools.
  • Keep Abreast of Trends: Stay informed about emerging automation technologies and best practices, applying newfound knowledge to improve existing processes.

Qualifications:

  • Experience in MSP: Deep understanding of Managed Service Provider (MSP) processes and tools (e.g., PSA, RMM, documentation systems).
  • Technical Expertise: Proficiency with PowerShell, Jinja, APIs, and a solid grasp of automation principles. Experience with Python is a plus.
  • Problem-Solving Skills: Ability to think creatively and strategically, breaking complex challenges into manageable parts.
  • Communication Skills: Strong ability to articulate both technical concepts and business benefits to diverse audiences.
  • Adaptability: Enthusiasm for learning, refining processes, and adapting to new challenges.

Ideal Traits:

  • Inventive Thinker: Brings innovative ideas and uses analytical reasoning to implement solutions.
  • Proactive and Decisive: Confident in making suggestions and taking initiative.
  • Detail-Oriented: Enjoys working with data, systems, and tangible processes.
  • Team Player: Works effectively within a team and supports collaborative efforts.
  • Multitasker with Urgency: Comfortable with time-sensitive projects and juggling multiple priorities.

Expectations for New Hires:

  • Must complete the Rewst Foundations certification within 90 days of onboarding, with training provided during business hours at no cost.

What We Offer:

  • Competitive Salary and Bonuses: Starting salary of $60,000-$75,000, plus up to 20% annual bonus based on performance.
  • Supportive Team Environment: Work alongside a motivated and communicative team that values thorough documentation and collaboration.
  • Professional Development: Customized development plans with company-supported certifications and skill-building opportunities.

Join us at Framework IT and become a part of a team that values innovation, growth, and efficient solutions. Apply today to advance your career in IT automation!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

API ManagementWorkflow ManagementAutomationDev TestingRequirements AnalysisConnect-Direct (Internet Protocols Based Network Software)Continuous MonitoringManaged ServicesInternal DocumentationMaintenance TestingWindows PowerShellAutomation ProtocolsPython (Programming Language)

Other Skills

  • Multitasking
  • Communication
  • Problem Solving
  • Quality Assurance
  • Training And Development
  • Analytical Thinking
  • Adaptability
  • Teamwork
Are you interested?

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