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Staff Services Partner - US Time Zone

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Australia

Offer summary

Key responsabilities:

Monitor onboarding pipeline and support staff.
Conduct discussions and document staff concerns.
Respond to staff queries via Helpdesk.
Approve staff time logs and collaborate on service delivery.
Guide offboarding process and address post-offboarding issues.

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Role Objective

From an operational perspective, the main objective of this role is to act as a bridge between the Company, the Client, and the remote staff. From a revenue standpoint, the goal is to ensure staff are working effectively in line with their contractual obligations. Being at the forefront, this role will be an expert in the workflows and technicalities of the business related to staff matters.

Duties and Responsibilities of a Staff Services Partner

Onboarding

Monitor the Onboarding Pipeline to ensure a seamless transition at every stage.
Ensure staff have a clear understanding of contract terms at the beginning of an assignment.
Collaborate with the Client Services team on the staff’s first day.
Support the onboarding team as needed.

Operations

Conduct first and third-month discussions with staff, providing support as necessary.
Document and address staff concerns promptly and accurately.
Respond to staff queries through the Staff Services Helpdesk.
Monitor, review, and approve staff time logs for each assignment.
Collaborate with the Client Services team to maintain the quality of service delivery.
Provide recommendations for process improvements to enhance efficiency.
Stay informed on voluntary benefits available to independent contractors.

Offboarding

Conduct offboarding discussions to ensure proper notification.
Guide staff through the offboarding process and coordinate with the offboarding team.
Assist with post-offboarding concerns.

Other or Special Tasks

Assist in preparing and monitoring client-requested reports.

Contract

This is an independent contractor arrangement. You will be responsible for managing your own government obligations and benefits payments, with no salary deductions.

Work Schedule