Customer Relationship Executive: Join Teleperformance Hiring as a Customer Relationship Executive and become a part of our dynamic workforce! Operating from various locations including Noida, Gurgaon, Kolkata, Mumbai, Bangalore, Ahmedabad, and Hyderabad, you’ll be responsible for managing calls from premium account holder customers regarding banking products, addressing customer service issues, and generating leads for products such as personal loans, home loans, general insurance, credit cards, and auto loans. Your role involves relationship management, client outreach, and ensuring top-notch customer service and sales. If you’re a graduate or undergraduate with proficiency in English and possess excellent communication skills, problem-solving abilities, and basic computer knowledge, we encourage you to apply. This is an exciting opportunity for freshers to kick-start their career in the banking industry for more information check Jobs details:
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Roles & Responsibilities:
| Relationship Management | Develop and strengthen customer relationships through effective relationship management in accordance with business goals. |
|---|---|
| Client Outreach | Manage the portfolio through client outreach and continuous monitoring of client relationships, including product, portfolio, and banking needs. |
| Customer Service and Sales | – Upselling and cross-selling banking products. – Providing regular market information and updates to customers. – Ensuring extremely efficient servicing of requests to create a superior customer experience. – Acting as the Single Point of Contact for customer’s Banking Requirements. |
Qualification / Eligibility Criteria: (Pre-Requisite)
- Graduate/Undergraduates in any stream
- Freshers can apply
- Language capabilities – English (Written & Verbal)
Required Skills:
- Customer Centricity: The mindset of “highest value for the customer”, willingness to help, demonstrate ownership, and attention to details.
- Communication Proficiency: Ability to convey messages effectively, comprehension, active listening, rate & clarity of speech, conversational ability.
- Problem-solving: Ability to understand customer problems and provide solutions or information as per company policies and processes.
- Writing Skills: Ability to compose grammatically correct, concise, and accurate paragraphs.
- Etiquette for written communication: Good understanding of etiquette for written communication.
