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Remote Peer Support Specialist

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

42 - 47K yearly

Experience:

Entry-level / graduate

Work from:

Lebanon, United Kingdom, Italy, Canada, Alabama (USA), California (USA), Kentucky (USA), Massachusetts (USA), Minnesota (USA), New York (USA), Ohio (USA), Oregon (USA), Pennsylvania (USA), Rhode Island (USA), South Dakota (USA)...

Offer summary

Qualifications:

Certified Peer Support Specialist in Oregon, Strong communication and interpersonal skills, Able to handle high levels of stress, Team-oriented, Proficient in web-based computer environment.

Key responsabilities:

Model behavior that supports organization's goals
Complete crisis intervention training
Answer referred calls using peer delivery models
Manage caseload of callers
Perform administrative and organizational tasks

Lines for Life Non-profit Organization - Charity SME https://www.linesforlife.org/

201 - 500 Employees

See more Lines for Life offers

Job description

Lines for Life Job Description

Position Title: Remote Peer Support Specialist

Status: Full-Time (32 hours)/Non-Exempt

Reports To: Crisis Lines Clinical Assistant Director

Salary Range: $22/hr. - $24.26/hr. with a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; and an employee assistance program

Location: Remote

Start Date: January 13th, 2025

About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities, and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance use, mental health challenges, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Program Purpose: The purpose of the Lines for Life (L4L) Peer Support program is to provide compassionate, empathic support in a judgement-free space where individuals can engage in collaborative communication with Peer Support Specialist through shared lived experiences, understanding, and inspiration. L4L Peer Support encourages resilience and comfort as participants navigate their path beyond the crisis at hand, we aim to assist in alleviating feelings of isolation and distress, while acting as a partner through de-escalation, coping strategies, and empowerment as individuals identify and access their journey towards recovery, safety, and well-being.

Position Summary: This position is a key element to a program to add peer viewpoints into the crisis continuum. In occupying this role, a Peer Support Specialist will be part of a team delivering peer services to contacts made through 988.

Responsibilities:

Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
Complete 4-5 weeks of crisis intervention training for peers with a combination of classroom, peer and on-the-job training. Complete ongoing trainings as assigned to meet contractual/grant and internal requirements and continue to learn about best practices in the delivery of peer services.
Answer referred calls with mutuality and relationality applying the best practices of peer delivery models.
Complete intakes into peer follow up program and manage caseload of callers in peer follow up program
Place outbound follow-up calls as assigned.
Provide referrals for long-term community peer support and assist with resource verification.
Complete call documentation in a timely manner with key information from the calls.
Consult with the supervisor as needed about high acuity and complex calls.
Perform other duties, such administrative and organizational tasks as needed.

Required Qualifications:

Certified Peer Support Specialist in the State of Oregon (https://www.oregon.gov/oha/ei/pages/thw-pss.aspx)
Located in the state of Oregon
Strong communication and interpersonal skills
Able to handle high levels of stress
Ability to develop meaningful connection and empathize
Team-oriented
Proficient in web-based computer environment and multi-line phone system
A HIPAA compliant workspace at home
Private high speed internet

Preferred Qualifications:

Certified Recovery Mentor (Certifications - MHACBO)
Crisis intervention experience
Experience in a call center environment

Work Schedule:

We are currently looking to fill this position with the schedules listed below.
- Sunday – Wednesday: 1:30 pm – 10 pm Pacific time
- Wednesday – Saturday: 1:30 pm – 10 pm Pacific time
- Sunday, Monday, Tuesday, and Thursday: 1:30 pm – 10 pm Pacific time

Interview

Interviews are conducted via Zoom with a Lines for Life supervisor and HR team members and are recorded so that members of the Hiring Committee who are unable to attend the live interview are able to watch the recording and give feedback afterwards.

Training

Lines for Life requires extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training. The next training begins January 13^th and consists of 3 weeks between 8:30am - 5:00pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training. The schedule for precepting can vary as we are a 24/7, 365 day a year operation, so flexibility in your availability is needed to complete the precepting portion of the training. Please note that there will not be training held on January 20th in observance of the MLK holiday, so that will be an unpaid day off. We want to make sure that all candidates understand that while you do get a scheduled lunch break, even missing half hour portions of these trainings can result in training expectations not being met. Due to the trainings being group trainings, there is generally no flexibility for each candidate to be able to take their breaks at different times. Training requires participation, full engagement without distractions, and being on camera over Zoom. Equipment is provided. You must have private high speed internet and a confidential place to take crisis contacts to meet security and technical requirements.

Remote Work:

Telecommuting requires having a HIPAA compliant workspace at home, and meeting technology requirements. Supervisors provide support to telecommuters by listening in on acute crisis contacts and using an internal messaging system (Microsoft Teams) to communicate

Physical Requirements:

Work is mainly conducted in an office environment and requires sitting or standing for long periods of time.
This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.

Quality Assurance:

We want to let you know that all crisis contacts are recorded – inbound and outbound. We review them regularly to ensure safety and quality assurance and for training and supervisory purposes. What this means is that you will have crisis contacts randomly picked for review and you will receive clinical feedback on how you are doing. This happens every few weeks and is one way that we ensure professional growth of our team. Another aspect of this technology is that while you are taking crisis contacts, supervisors can listen in to provide support if a crisis contact is particularly challenging or high risk. This supports our Peer Support Specialists so they are not alone and ensures safety for our crisis contacts.

Compensation Package:

The starting wage for the Peer Support Specialist position is $22/hr. - $24.26/hr. and a half holiday pay when required to work holidays. Lines for Life offers a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free Fitbit.

This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.