ServiceNow Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

REMOTE POSITION - US

The applicant should be able to obtain/maintain a U.S. security clearance at the secret level (requires U.S. citizenship).

Responsible for advising various groups on the capabilities of the platform, and architecting and implementing solutions for various problems for the cloud business. This includes but is not limited to:

• Building & Managing Custom Applications
• Design & Build Integrations to External Systems
• CMDB Management
• Platform Patching & Upgrades
• Service Catalog Items & Workflows
• License Management
• User & Group Management

Employees at this level are key to advance and modernize PTC’s cloud processes. A well-rounded technical/functional skill set, and deep knowledge of ServiceNow is a must. Employees at this level may lead and mentor lower level contributors.

Responsibilities:

• Solution design

• Solution implementation

• Support on roadmap definition and strategy

• Future modules implementations

• Troubleshoot and fix bugs

• Define and support test cases and test strategies

• 30% platform administration and 70% platform development

• Contribute to requirements gathering and documentation

• Creating reports and dashboards

Skills and Knowledge:

• 5+ years’ experience in ServiceNow Specialist or Technical Architecture role

• 5+ years’ experience with JavaScript

• 3+ years of software industry experience

• Experience developing custom applications

• Experience developing custom reports and dashboards

• Experience with REST API

• Experience creating and modifying ACL’s

• Experience managing CMDB

• Experience with ITOM

• Experience with patching and upgrades

Education and Experience:

• Bachelor's Degree

• ServiceNow Certified Systems Administrator

• ServiceNow Certified Application Developer

• Understanding of the ITIL Framework

• Ability to understand and build complex workflows

• Willingness to learn and experiment with cutting edge cloud technologies

• Experience with agile development methods

• Nice to have: project management experience

• Experience code to Public Cloud Provider API’s (Azure and/or AWS)

The applicant should be able to obtain/maintain a U.S. security clearance at the secret level (requires U.S. citizenship). ​

PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants, which can cause your compensation to vary. PTC anticipates the ServiceNow Architect to have an annual salary range of $90,000-$120,000. The actual pay may vary depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses and/or payment of any relocation expenses that might be incurred. Also, every PTC employee also has the opportunity to become a PTC shareholder, both through its stock grant programs or its employee share purchase program which allows employees to purchase PTC stock at a discount. We offer all kinds of ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC’s benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance and disability coverage.  Note: PTC benefits programs are subject to eligibility requirements.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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