Marketing Automation CX Manager

About the role/team:

Do you have a passion for driving measurable growth, transformation, and approach your work with boundless curiosity? Join our global digital marketing team and find yourself among highly engaged, like minded professionals. Grow your skills, and your career, as you play a valuable part in rocketing WEX to new heights. 

As a WEX Marketing Automation CX Manager, you are accountable for the effectiveness of interactions delivered by the WEX marketing automation programs. Your experiences will be impacting customers at moments that matter within the customer lifecycle. You will partner with Marketing Automation Engineering talent, and teams across the business and deliver experiences that drive growth and high customer satisfaction. 

How you will make an impact:

• Strategy: Proactively engage with Automation Engineering partners, SMEs in marketing, product and within the business to design automated experiences that aligns with business objectives and achieves target business outcomes.
• Subject Matter Leadership: Demonstrate expertise by staying at the bleeding edge of marketing, industry and competitor trends. Multiply talent by feeding the organization information and insights that impact strategy and educating stakeholders on how CX automation impacts the business and customers.
• Collaboration: Work closely with Marketing Automation Engineers, fellow SMEs in Revenue and Product Marketing, designers, and data analysts to ensure seamless execution of content across various channels and optimize the automated customer experiences for conversions.
• Content Creation: Oversee the creation of high-quality, behavior-based marketing automation and personalization copy and graphics, including deeply personalized emails and web pages. Ensure engagement is optimized for the moment and the mission, and achieves target outcomes.
• Personalization: Develop dynamic content strategies based on key moments of opportunity - enabled by data signals, audience attributes, and data-driven insights - to deliver relevant personalized experiences that deliver engagement outcomes from target prospects and customers.
• Data Analysis: Analyze content performance metrics and leverage data insights to inform content strategy, optimization efforts, and identify opportunities to increase conversions.
• CRO: Drive continuous testing and optimization content, messaging, and calls-to-action using a/b and multivariate testing to improve performance and maximize conversion rates.
• Project Management: Prioritize and oversee delivery of marketing automation content deliverables. Ensure they meet delivery due dates, adhere to quality standards, and align with marketing automation strategy goals.

Experience you will bring:

• Education: Bachelor's degree in marketing, business, or a related field.
• Experience: 5+ years of experience in marketing automation and personalization development, with demonstrated success
• Technical Skills: Strong understanding of marketing automation platforms (e.g., Salesforce Marketing Cloud, Marketo, HubSpot, Optimizely), CRM systems, personalization platforms, and analytics tools.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical audiences.
• Database Marketing Skills: Experience building and segmenting audiences, and a history of driving optimization through a/b testing and use of AI tools
• Judgment: A demonstrated ability to work with highly abstract concepts and incomplete information yet able to use sound business judgment to provide actionable recommendations to cross functional teams internally

Additional Desirable Skills:

• Experience in B2B marketing.
• Knowledge of lead scoring and lead management best practices.
• Experience with A/B testing and experimentation.
• Customer lifecycle/CRM marketing strategy
• Agency - Client Facing
• Graphic design and copywriting direction

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $77,000.00 - $102,000.00