Job Overview & Responsibilities:
Emergent is seeking to hire a Network Systems Engineer (Zscaler) to support our solutions practice related to project-based technology implementations, addressing tier 2 related technical issues and providing overall support to company projects. The ideal candidate will have experience with cloud technologies and providing direct support to customers.
Your primary role in this position is solving complex issues and providing white glove implementation services for our solutions and projects to our commercial and government customers. In addition:
- Supporting our sales teams with subject matter expertise, product demos, and test environments
- Deployment Advisory Projects which work with the customer’s IT staff to implement our SaaS solutions in an advisory role
- Manage the implementation process from start to finish, in alignment with the company’s deployment schedule and standard operating procedures.
- Troubleshoot complex issues Streamline approaches to task and problems. Set up and configure SaaS offerings
- Set up and configure SaaS offerings
- Provide technical advisory support directly to customers via Zoom, email, and phone
- Provide specialty support to the implementation and sales teams
Qualifications:
- Bachelor’s degree in a technical disciple and/or equivalent work experience.
- 10 years of work experience
- 5+ years of experience with consulting or technology
- 3+ years of experience in client-facing roles
- Demonstrated experience with Cloud/SaaS Technology
- Strong knowledge of TCP/IP, network segmentation and routing
- Experience in VPN technologies and implementation
- URL Filtering rules experience
- Management of virtual machines
- SAML or another modern authentication protocol Experience
- Knowledgeable of Azure AD
- Excellent ability to multitask and prioritize a workload
- Strong analytical and problem-solving skills
- Strong drive towards quality, efficiency, problem solving, and timeliness
- Advanced Trouble Shooting of complex problems that involve multiple systems
Preferred qualifications:
- CCNA
- Firewall
- Cisco
- Bilingual
Company Overview:
As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations. As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment. Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.
Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent we are looking for motivated people with the expertise and insight to tackle the toughest client issues.
Why Work at Emergent?
Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.
At Emergent, you will experience a truly enjoyable corporate culture. Thanks to our flexible benefits options, you can choose the benefits you want or need. Our benefit options include:
- Comprehensive Health, Dental, and Vision plans
- Premier 401k retirement plan with corporate matching and a 529 college saving plan
- Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
- Legal Resources
In addition to our optional benefits, all full-time employees enjoy:
- Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
- Employee referral program
- Employee recognition, gift and reward program
- Tuition reimbursement for continuing education
- Remote or hybrid work options
- Engaging company events such as team building activities, quarterly awards, annual kick-off parties
- Employee Resource Groups such as our Values & Women’s Leadership Committees – Focusing on charitable and volunteering events to give back to our community, creating an inclusive environment for all, and fun employee activities
- Health and wellness-focused activities
- Relaxation Spaces
- In-office gourmet coffee, tea, fresh fruit and healthy snacks
- Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
Emergent, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Emergent, LLC will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Emergent, LLC is able to provide alternative methods of application for those who are unable to complete an online form. Please contact accommodationrequests@mythics.com to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.
