Collections Officer

We are in search of a proactive Collections Officer to handle overdue accounts, negotiate payment plans, and uphold positive client relationships. If you possess strong problem-solving skills and a talent for delivering results, we are eager to consider your application.

Responsibilities:

• Contact borrowers with overdue payments to request that they proceed with paying their outstanding balances.
• Work with borrowers to negotiate payment plans or settlements.
• Maintain detailed records of all collection attempts and communication.
• Initiate legal action, such as filing lawsuits or obtaining judgments, when necessary.
• Ensure compliance with all applicable collection laws and regulations.
• Adhere to ethical collection practices and avoid aggressive or harassing tactics.
• Provide excellent customer service while maintaining a professional demeanor.
• Identify and resolve issues related to delinquent accounts.
• Prepare and submit regular reports on collection activities and results.
• Maintain accurate and up-to-date records of delinquent accounts.

Requirements:

• A bachelor's degree in finance, business, or a related field is preferred. Prior experience as a collections officer or a similar role, with a demonstrated history of successful debt recovery, is advantageous. Familiarity with collections software and tools is also beneficial.
• Candidates should possess strong verbal and written communication skills to negotiate effectively with debtors, resolve disputes, and report to management.
  
• Applicants must have excellent negotiation skills to achieve mutually beneficial solutions and payment plans with debtors.
  
• They should have robust analytical abilities to examine account data, discern patterns, and devise suitable collection strategies.
  
• A high level of attention to detail is crucial for maintaining precise records, scrutinizing account information, and ensuring adherence to regulations.
  
• Prospective employees should have competent problem-solving skills to tackle and resolve collection-related issues and manage accounts.
  
• The role requires adaptability to accommodate evolving regulations, collection methods, and company procedures within a dynamic work environment.