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Medical Virtual Assistant (On Call - Off Hours)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Experience in scheduling or coordination, Strong organizational and detail-oriented skills, Excellent communication and interpersonal skills, Proficiency in computer software and scheduling tools, Intermediate Excel skills.

Key responsabilities:

  • Assess client needs and match caregivers
  • Develop and maintain client/caregiver relationships
  • Assist with documentation and manage schedules
  • Monitor attendance and handle scheduling conflicts
  • Manage communication and follow up with clients
Clark Outsourcing logo
Clark Outsourcing Scaleup https://clarkoutsourcing.com/
201 - 500 Employees
About Clark Outsourcing
No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.
See more Clark Outsourcing offers

Job description

Position Title: Medical Virtual Assistant (On Call - Off Hours)

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: November 2024

Schedule: 10:00 PM - 7:00 AM PHT

Responsibilities:

Client Matching:

  • Assesses the client needs to assign suitable caregivers or nurses

  • Match caregivers or nurses with clients based on compatibility, skills, and availability

  • Ensure timely and appropriate caregiver replacements

Relationship Management:

  • Develop and maintain positive relationships with clients and caregivers. Review nurse notes for quality assurance

  • Coordinate with RN Care Manager regarding client conditions and needs

  • Provide feedback to nursing staff on client updates

Documentation and Scheduling:

  • Assist with client documentation and data entry. Follow up on MD orders, authorizations, etc. Create and maintain client, nurse, or caregiver schedules

  • Adjust schedules using Alora and ABS systems. Run reports, create tracking sheets, and organize data.

Attendance Monitoring:

  • Monitor caregiver and nurse attendance and address scheduling conflicts

  • Follow up on clocking in/out inconsistencies

  • Provide basic tech support and user instruction

Communication and Call Handling:

  • Handle new patient intake calls and enter information into the ABS system

  • Answer incoming calls professionally and direct appropriately

  • Provide information and assistance to callers

Client Support and Follow-ups:

  • Update clients on caregiver/nurse schedules. Handle client inquiries and concerns with professionalism

  • Document scheduling changes and maintain records

  • Conduct regular follow-ups to ensure client satisfaction

  • Continuous Improvement: Identify areas for service improvement

  • Ensure scheduling activities adhere to industry regulations and company policies. Maintain records of clients, nurses, and caregivers

Qualifications:

  • Experience in scheduling, coordination, or a similar role, preferably in healthcare or homecare

  • Strong organizational and detail-oriented skills

  • Excellent communication and interpersonal skills

  • Compassion and empathy towards clients and caregivers

  • Proficiency in computer software and scheduling tools

  • Knowledge of healthcare regulations and compliance is a plus

  • Experience with VA assistance

  • Intermediate Excel skills

  • Problem-solving skills, especially for complex interpersonal situations

  • Comfortable having difficult conversations over the phone

  • Team player who enjoys contributing suggestions and feedback

  • Ability to work independently and manage multiple tasks

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Health LawsVeterans AdministrationInternal Documentation

Other Skills

  • Verbal Communication Skills
  • Social Skills
  • Teamwork
  • Motivational Skills
  • Empathy
  • Scheduling
  • Computer Literacy
  • Relationship Management
  • Organizational Skills
  • Compassion
  • Detail Oriented
Are you interested?

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