Operations Manager

POSITION SUMMARY

The Operations Manager is responsible for overseeing, planning, executing, streamlining, and optimizing the organizations day-to-day operations, including but not limited to providing sales-related support and back-office functions, across multiple Azeus/ Convene locations. This role involves providing comprehensive support to the Vice President and the Executive Team in managing various activities and driving progress toward operational objectives.

PRIMARY RESPONSIBILITIES

• Design and implement operational strategies that align with Azeus goals and enhance productivity and efficiency across all offices.
• Analyse existing processes and workflows to identify areas for efficiency enhancements, and propose and implement process improvements.
• Define and refine Standard Operating Procedures (SOPs) related to operations and sales processes.
• Provide resources and support to sales team: 
  • Understand, prepare, and document sales commission structures for the sales team across different countries;
  • Gather, analyse, and document sales targets and commission figures from management and regional heads annually;
  • Address inquiries from sales team members regarding commission models and structures;
  • Ensure follow-up until the sales commission agreement is finalized;
  • Share organized sales commission structures with relevant teams, including Finance, to ensure alignment and transparency.
  • Verify calculated sales commissions against established commission structures, addressing any discrepancies or clarifications on special deals, such as closed deals involving multiple sales teams;
  • Devise templates and prepare reports on various subjects such as sales targets, cost figures, and partnership analyst.
• Complete a broad variety of both business related and administrative tasks that facilitate the VP and Executive Teams ability to effectively lead the organization, including: assisting with special projects; designing and producing complex documents, management reports (including cost projection, cost tracking, monitoring targets or projection against actual revenue and cost), and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; establishing database or registers.
• Manage different aspects of the organizations activities. Evaluate and assist in developing office policies and business procedures for improved workflow and anticipate future needs as organization grows. Assist in the selection of vendors and business partners.
• Oversee cost optimization related to the organizations operations, which may include software, cloud services, telecommunications, and strategic systems development and planning. Provide leadership at all levels of the organization to address current and future information needs, and prepare budget recommendations accordingly.
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the VP, including those of a highly confidential or critical nature. Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect organization policy.
• Coordinate Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Work with various departments or project teams to ensure smooth operations and effective communication.
• Establish and track key performance indicators (KPIs) to evaluate operational effectiveness.Tabulate and present various types of data (such as cost, revenue, partnership) in a meaningful manner for managements review and analysis.
• Other projects/duties as assigned for the overall benefit of the organization.

Must Have:

• Bachelors degree in business, management, or a related field.
• At least 3 years of experience as a business or operations manager or relevant managerial role, with exposure to different operations management or business functions in a multinational organization.
• Demonstrated experience in business and strategy development processes.
• Strong analytical skills, with knowledge in sales commission models.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Expert proficiency in Microsoft Office particularly in Excel, ability to design and edit graphic presentations and materials.
• Experience in gathering data and information from multiple teams and offices across regions to prepare complex management reports.

Nice to Have:

• Masters degree in business, management, or related field.
• Strong capabilities with database and information systems software.
• Previous data analysis experience.
• Proven ability with financial and budgetary processes.
• Prior IT industry experience is an advantage.
• Knowledge in information technology such as cloud-based, Software-as-a-Service (SaaS), and software development is a plus.