Epic EHR Application Analyst

Typical pay range: $36.44 - $54.67 per hour ($75,795 - $113,713 annually), based on experience.

This position is eligible to work remotely from a state approved by St. Charles (please refer to list). If you do not 100% reside in an approved state listed, then we request you do not apply for this position.

In addition, this position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Epic Applications Analyst II 

REPORTS TO POSITION:         Manager Information Technology

DEPARTMENT:                         Information Technology

DATE LAST REVIEWED:          December 9, 2020

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles.  We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Epic Applications Analyst II at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers. 

ESSENTIAL FUNCTIONS AND DUTIES:

Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads process improvement efforts; remains familiar with industry best practices; develops and maintains a roadmap for future system improvements; ushers through simple to complex system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Leads integrated area workgroups across application and operational teams.

Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.

Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.

Investigates standardization and process improvement opportunities while making build decisions.

Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.

Ensures validity and integrity that interfaced data meets business requirements.

Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application.

Evaluates Community Connect needs and how they integrate with design.

Participates in Governance Committees such as domain groups, RAC, CPAC, etc.

Obtains proficiencies in other applications including Data Courier.

Designs and executes small-to-medium scale application testing as required. Supports large-scale testing efforts as assigned.

Troubleshoots, identifies root cause, and documents problems of simple-to-high complexity for assigned applications and systems.  Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Analyzes and manages systems of simple-to-high complexity to ensure service level agreements are met.

Collaborates with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.

Maintains data integrity and security for assigned applications and systems.

Assists in the preparation for and conduction of user training when required; mentors Application Analyst Level I's.

Works with team leads and management regarding apparent priority and schedule conflicts.

Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting.

Manages small-scale projects and completes the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.

Develops system documentation as assigned per standards; drafts minor changes to policy and procedures relating to documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                   

Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.

Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Epic certification in 1 application. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A 

EXPERIENCE:

Required: Minimum of four (4) years paid experience, two (2) of which need to be as an Epic Analyst. The other two (2) years should be experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.        

Preferred: Experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.

ADDITIONAL POSITION INFORMATION: 

Skills:

Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers’ needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers.

Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. 

Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.       

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS: 

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%):  Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Epic Optime required, Prefer Epic Anesthesia or Lumens certifications.

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