Client Delivery Analyst II (EMV/Contactless) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

This position supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Participate in client consultation on business and technical requirements. Assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Role Responsibilities

• Meet with clients to discuss specifications, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hours post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned.

Role Requirements

Education

• Associate degree in a related field and/or an equivalent combination of experience and education is required.
• Bachelor’s degree preferred.

Experience

• Three (3) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services, and processes required
• Or current contractor resource in the same or equivalent position performing all job requirements with Velera.

Knowledge, Skills & Abilities

• Demonstrate behaviors based on Velera’s values: Belonging, Collaboration, Curiosity, Dedication, and Integrity.
• Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects.
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.
• Demonstrated excellent analytical skills, with the ability to manage complex factors in multifaceted projects.
• Ability to work independently with minimal guidance, exercise discretion, and demonstrate good judgment in decision-making.
• Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.
• Knowledge and experience with Six Sigma projects preferred.
• Ability to travel as needed, 40-50%.
• Ability to provide extended-hour post-implementation client support for projects.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.