Bilingual Health Coach Manager

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

As a Bilingual Health Coach Manager, you are responsible for managing a team of coaches that are providing direct care for our members, specifically those that are Spanish-speaking. Health coaches at Virta work directly with members to help reverse metabolic disease by providing high quality remote care through personalized nutrition and lifestyle recommendations.  You’ll lead, develop, and inspire your team to achieve exceptional member outcomes and ensure delightful member experiences as our teams continue to grow and scale.

Responsibilities

• Lead a diverse team of health coaches and own team metrics and outcomes while ensuring safe and high quality delivery of the Virta Treatment.

• Excel in using your Spanish language skills in various contexts, including social interactions, coaching sessions and members interactions, and professional settings with health coaches. 

• Increase and improve accessibility to the Virta Treatment for Spanish-speaking members through resources and written and/or chat-based communication through direct support of health coaches.

• Manage coach capacity, diligently complete manager admin tasks,  and support individual coach development.

• Create and maintain a collaborative environment of trust, problem solving, and growth.

• Encourage opportunities for teammates to collaborate, mentor each other and share best practices to elevate member care and achieve member success. 

• Monitor and own coach (and team) performance through monitoring key metrics to identify high performers and actively manage underperformers through coaching and performance management. Provide guidance, coaching, and consistent feedback to all teammates. 

• Assist and support coaches as an expert in our coaching methods, internal systems, processes, and technology.

• Encourage a solution-oriented culture and work to iterate and improve on our processes.

• Lead teammates through transitions and times of change with clear communication, empathy, and understanding while helping teammates understand the why and  what success looks like. 

• Demonstrate and serve as a champion of the Virta culture and team values. 

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Master the basics of the Virta Treatment and understand the full member experience.

• Become an expert on our coaching methods, internal systems, processes, and technology.

• Get to know your fellow coach managers and direct reports. 

• Partner with other Coach Managers to build relationships, share learnings and provide consistency for all of our members.

• Understand key performance indicators that are used to track health coach and pod (team) performance and what behaviors influence those metrics. 

• Complete audits and chart reviews to provide developmental feedback to teammates. 

• Review member feedback and follow up with members to identify opportunities to improve the member experience through coaching.

Must-Haves

• 3+ years people management experience 

• Fluent in being able to read, write and speak Spanish, in addition to overall outstanding verbal and written communication skills

• Experience in a digital health organization or customer service support role (strongly preferred)

• Prior experience (1+ year) coaching or counseling members in a clinical and/or behavioral setting (strongly preferred)

• Strong organizational skills with attentiveness to detail 

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our members’ information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $75,000 - $95,000.  Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. 

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