D365 Customer Engineer

The Role: 

Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.

The candidate should:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required:

• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations

Soft Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders.

Technical Expertise Required:

• CRM Administration
• Application Functionality including the following product fundamentals:
• Sales, Services, Marketing, Administration
• App for Outlook
• Customizations and Solutions
• Plugin creation using C#, CRM SDK, Java Scripts & Custom workflows
• Server-Side Synchronization and Email Router
• Processes (Workflows, Dialogs, Business Process Rules, Actions)
• Integration with other products (Sharepoint, Exchange, Logic Apps & Azure functions)
• Reports, Charts and Dashboards Recommended skills:
• Dynamics 365 Customer Engagement(CRM) Architecture – IIS Servers, AppPools, web.config etc
• Understanding and ability to explain Dynamics 365 Customer Engagement (CRM) platform to the customer
• Security – Windows Authentication, ADFS, IFD
• Dataverse & Dataverse Administration
• Power Platforms Administrations
• PPAC Administration
• Knowledge on Power Apps creation
• Knowledge on Power Automate, PVA & COE
• Knowledge on PCF Controls, Deployment Pipelines
• SSRS & SSIS reports