Customer Support Representative - PLCPC009

Job Position: Customer Support Representative
Location: Remote (PST Timezone)
Salary Range: Up to 1200 USD

Job Description:

We are seeking an experienced Customer Support Representative with a background in BPO or customer service environments to join our remote team. In this role, youll handle a wide range of customer interactions, from inquiries to issue resolution, and maintain detailed records to ensure customer satisfaction. Your proactive approach and problem-solving skills will be essential in providing outstanding support and enhancing customer experiences.


Key Responsibilities: 

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.
• Troubleshoot product and service issues, escalating complex cases when necessary.
• Document customer interactions accurately and follow up to ensure issue resolution.
• Collaborate with internal teams, including field technicians, to address and resolve customer concerns.
• Assist with administrative tasks, data entry, and CRM updates as required.
• Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.
• Provide valuable feedback on common customer issues to help improve processes and product offerings.

Qualifications: 

• Education: High school diploma or equivalent; bachelors degree is a plus.
• Experience: Minimum of 2 years in customer service or support, preferably in a BPO setting.
• Technical Skills: Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).
• Soft Skills: Strong verbal and written communication, empathy, patience, and effective time management.
• Flexibility: Ability to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
  
  Nice-to-Haves: 
• Experience with Google Workspace and familiarity with Slack.
• Technical support experience or knowledge related to our industry and products.
• Bilingual proficiency. 
  
  Application Requirements: Please submit your resume and an introductory video in English to ensure prompt processing.