Operations Assistant

COMPANY INTRO

ARU, founded in 2016, has quickly risen to become the U.S. leader in specialty PROPERTY insurance product development, underwriting, loss control, and technology.

• In 2021, ARU was acquired by international carrier group Accelerant Holdings.
• Additional notable developments include the creation of an internal unit that provides white-labeled product development / underwriting / technology services to carriers and the creation of a claims-handling subsidiary Agribusiness Risk Services (ARS).
• 2024 will make ARU's 5th consecutive year of > 40% growth. In addition, unlike other well-publicized insurtech startups, ARU generates a healthy and sustainable underwriting profit.
• ARU is a company on the rise.

ARU's rapidly growing Operations team seeks a dedicated insurance Operations Assistant.

As an Operations Assistant, you will be instrumental in maintaining the seamless daily operations of our company. Collaborating closely with the Operations & Technology team, leadership, and various departments, you will ensure smooth workflows, provide vital administrative support, and contribute to process improvements. Your efforts will be key to enhancing operational efficiency and effectiveness, directly impacting the success of our organization.
 

WHAT WE’RE OFFERING TO YOU:

• You will work in a collaborative, team-driven environment, as part of a team dedicated to being the "best in the world."
• You will receive a competitive compensation package, with base annual salary, annual bonus, and company-provided benefits.  You will have 100% employer-paid health insurance, generous PTO, and a 100% vested retirement plan with company match.
• You will be working in a 100% remote position, for an employer that proactively supports its employees’ comfort and safety.
• You will have a position in a fast-growing, modern, technology-based company, where your contribution will be critical to the company’s success, and where your performance will earn your opportunities for recognition and promotion.

PRIMARY DUTIES:

• Help ARU be the best in the world at what we do, and do not ever settle for mediocrity. Actively participate in ARU’s culture of collaborative problem-solving.
• Treat every assignment as an opportunity to:  1) learn and grow as an insurance professional, and 2) prepare for increased responsibilities in the company.  Contribute with a positive, solutions-oriented mindset every day.
• Perform with a high level of polish and professionalism, in all spoken and written communications.  Address internal and external business challenges gracefully and tactfully.  Complete all duties with a high degree of urgency, thoroughness, and accuracy.  
• Work as a member of the Operations and Technology team to:
   
  • Prepare and maintain reports, presentations, and documentation for internal & external use.
  • Communicate and collaborate with departments to facilitate smooth workflows.
  • Assist in developing and implementing operational procedures and policies.
  • Support process improvement initiatives by collecting data, providing insights, and assisting in execution.
  • Handle general administrative duties and address operational issues as they arise.
  • Maintain and support projects, tracking budgets, expenditures, work hours, and schedules.
  • Organize, attend, document, and participate in stakeholder meetings, following up on project tasks.
  • Assist in stakeholder support, requirements gathering, and project coordination.
  • Administer and configure applications, analyze system performance and data quality, and perform software testing.
  • Perform quarterly audits, contract processing, and system management 
  • Manage entity and producer licensing processes.
  • Conduct ad hoc reporting, website scrapes, and vendor research.
  • Provide broker support, contract documentation, and helpdesk backup.
  • Manage company knowledge base and organize SOPs.
  • Perform quality audits for submissions, data reporting, and other areas.
  • Review and track IT orders, and assist with repetitive tasks that cannot be automated.
  • Coordinate small projects and complete project request forms.
• Master the use of ARU standardized hardware, software programs, third party software, and processing procedures.
• Other, as assigned.

WHAT WE MINIMALLY REQUIRE - YOUR EDUCATION, EXPERIENCE, AND SKILLSET:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in related field preferred.
• Insurance experience is a BIG plus (but is not required).
• Ability to work independently and as part of a team.
• Proficiency in the Google Suite (Gmail, Sheets, Docs, etc), and the ability to learn new systems quickly.
• Exceptional thoroughness, accuracy, personal organization, time management, and record-keeping skills. 
• Excellent critical thinker and problem-solver under pressure. High intellectual curiosity, with an enjoyment of learning and self-improvement.
• Proven ability to take ownership of assigned responsibilities and accompanying results.
• Excellent professional presentation and polish, in the spoken word and written form.

REMOTE POSITION / HOME OFFICE / TIME ZONE REQUIREMENTS:

• This is a 100% remote position. As such, adherence to remote-work best practices is required, which includes (but is not limited to) having an appropriate professional home-office set-up, with reliable high speed internet. The space used for the office must be a separate enclosed room with a door that closes and that has professional decor appropriate for video conferencing.
• As this is a remote position, candidates may live anywhere in the United States. However, working either EASTERN or CENTRAL time business hours is required.

ABOUT ARU’S CULTURE:

We demand excellence from ourselves and those around us; we work accurately and thoroughly, but also with a great sense of urgency; we are excellent critical thinkers and creative problem solvers; we contribute cheerfully to ARU’s environment of collaborative brainstorming and respectful debate; we love to explore and experiment, and we are comfortable occasionally blazing a trail that ends up actually being a “bridge to nowhere” -- just as long as we fail fast, pivot appropriately, and become tougher and smarter as a result; we love to learn, read, and grow as human beings; we believe in science-based truths, and we know there is no such thing as an alternative fact.

MORE ABOUT ARU:

ARU was founded on principles of creativity and innovation, with a goal to use expertise, engineering, and technology to disrupt the legacy marketplace. Our core mission is to deliver a superior experience to our policyholders, while also maintaining sustainability and consistency writing historically-challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders.  ARU is part of the Accelerant Insurance family:  https://accelins.com/