DIRECTOR, EPIC INSTALL PROJECT MANAGEMENT

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Install Project Management is responsible for leading all EHR Implementation Project Management activities for OCHIN, Inc. This role is responsible for executing strategic goals for new customer installation in order to align people, processes, and values so they support and further the organization’s mission. The Director of Install Project Management is responsible for the overall portfolio, program and project management functions of Epic implementations. You are responsible for establishing, implementing, and rolling out project management strategies for the full Install Project Management division and bringing alignment across Acute and Ambulatory processes. You will also lead cross-functional efforts to ensure project forecasting, scoping, and resourcing are done effectively across teams. The Director will provide leadership, coordination and management of the Install PM processes and functions. This role also supervises the data conversion team to guide and lead organizational strategy, review prioritized plans, and empower the team to reach the organization’s data conversion goals. The role serves as a conduit for communication between project managers and the other executives who make the strategic decisions for those projects. This role is considered an executive or senior-level practitioner managing and directing projects and programs aligned with organizational strategy. 

Essential Duties

Managing Performance and Goals

• Implementing and managing key install performance indicators (KPIs) that align with organizational goals and the success of transformation initiatives.
• Monitoring install portfolio progress and make necessary adjustments to ensure goals are achieved.
• Utilize data analytics and metrics to assess performance, identify areas for improvement, and make informed decisions that drive excellence.
• Ultimately responsible for proper management and coordination of PM functions across the full portfolio of install projects.
• Providing corporate direction by proposing and defining operational and business policies
• Designing and implementing scalable systems to enhance efficiency and improve outcomes
• Managing and coordinating team objectives, tasks and projects; organizing the division’s tasks and projects, and tracking productivity and schedules to measure against set goals and initiatives Ensuring that PM goals are aligned with OCHIN’s strategic direction
• Bridging the gap between strategy and implementation
• Ensuring staff are adhering to project management standards, with consistent delivery of executive-level status reporting for project progression
• Monthly report out of learnings, project status, risks, and constraints to Operations Council regarding Install project work

Collecting and Preparing Projects for Prioritization

• Leading Install Planning meeting to determine project timing and scope as presented from Business Development 
• Evaluating new business opportunities when introduced by the business development team and identifying systems needed to support new business ventures or sustain growth. 
• Communicating projects needing prioritization to Executive Council 

Resourcing Projects

•  Assigning Portfolio Managers and Project Managers to projects as needed 
• Working with Project Managers to define additional resources needed for existing and upcoming projects 
• Partnering with the Director of Epic Applications - Install and Director of Learning to ensure appropriate install project resourcing, and managing the process for project resourcing, including facilitating the weekly Resource Meeting to manage assignment of resources to projects 

Managing PM Process and Standards

• Providing leadership, coordination and management of EPM processes and functions
• Ensuring that projects and project tactics align with organizational goals 
• Designing, maintaining and improving project management systems and processes, standards and tools/templates as necessary o Identifying and leading install process and quality improvement efforts 
• Ensuring that PM processes are represented on the OCHIN System Map 
• Maintaining and reinforcing communication and linkages between the PMO and other OCHIN teams 

People Leadership and Management

• Managing and directing seven team managers, including recruitment, training and development, performance management, and providing rewards and recognition 
•  Ensuring that the portfolio of install projects are delivered on time and within budget 
• Providing coaching and supporting continuous learning for staff in project management, change management, risk management, relationship management and communication techniques 
• Maintaining and applying corporate policies and procedures 
• Other duties as assigned

• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience, Master's Degree preferred.
• 8+ years of professional business experience, preferably in a healthcare and IT setting.
• Project Management Professional (PMP) certificate, Certified associate in project management (CAPM) certificate, or five years leading EHR implementations required.
• Certification in Epic module(s) is strong preferred. 
• 8+ years of professional business experience, preferably in a healthcare and IT setting.
• Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition
•  Experience with project management systems, tools and tasks. 
• Must have proven success in internal and external relationship management with all levels from administrative to executive
• Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members 
• Proficiency in Microsoft Project or similar project management system preferred
• Travel is required

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

· Ability to work independently and efficiently from a home office environment

· High Speed Internet Service

· It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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