Claim Support Representative

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s In Store 

Davies Risk Services is on the lookout for a Claim Support Representative who will provide support to claims staff in managing new and ongoing disability insurance claims on behalf of client insurance companies and provide various operational office support and mailroom functions.

Key responsibilities include: 

• Provide administrative support to claims staff through phone assistance, payment status inquiries, application and closed claim requests
• Process new notices, including file set-up, and generate monthly spreadsheet for management
• Processing outgoing mail and overnight requests, logging incoming mail and reviewing all automatic payment claim mail before being filed
• Communicate with management, insureds, insurance agents, client companies, legal and medical professionals regarding disability claims
• Process and distribute checks daily, both internally and externally
• Assist Claim Department (directors and examiners) in daily functions and requests
• Assist in phone coverage for receptionist (lunch hour and vacation time relief)
• Direct general inquiries from policyholders to the proper department and ensure that inquiries are handled in a timely and courteous manner
• Request closed claims and application files
• Follow-up on claim investigation expense payments
• Sort, open, date stamp, log and distribute incoming mail; process forwarded and returned mail
• Receive and distribute UPS, Federal Express and other carrier packages; pick up mail at other office sites as necessary
• Sort, stuff and mail envelopes for various bulk mailings; run postage and prepare outgoing mail for pick-up
• Ensure that there is sufficient money in postage account 
• Administer off-site client file storage
• Coordinate stationary and other printing functions with outside vendor, order and stock office supplies
• Process client address and name changes; distribute faxes throughout the day
• Match/staple all shipping receipts with monthly invoices and submit to Accounting within 5 days of receiving invoice.
• Provide phone coverage for multiple phone lines. 
• Ensure copiers are fully operational.
• Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

This is a full-time, home-based position.  

Your Expertise, Skills, and Abilities

• High school degree
• Associates degree preferred
• 2–3 years’ experience in an office environment
• Insurance industry experience preferred
• Fluent in Spanish and English preferred
• Proficiency with Microsoft Word and Excel
• Excellent cognitive ability, analytical skills, organization and recall
• Commitment to providing exceptional customer service
• Excellent team player with interpersonal skills
• Excellent communication skills, both written and verbal
• Possess the ability to work in a fast-paced, dynamic work environment
• Strong multitasking skills with the ability to handles distractions well, adaptable to new responsibilities; ability to quickly switch between tasks and adapt to changes easily
• Ability to handle sensitive and confidential issues 

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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