Admin Assistant - Spanish and English Speaking

This is a remote position.

We are seeking a proactive and professional Bilingual Receptionist fluent in both English and Spanish to join our team. This position requires strong communication skills and the ability to work independently, handling incoming phone calls and assisting clients with inquiries. The ideal candidate should be proficient in eClinicalWorks, as the role involves frequent use of this platform to access client information and address their needs.

This role is ideal for someone with strong organizational skills who can deliver excellent customer service and handle inquiries in both languages with a high degree of professionalism.

Responsibilities:

• Answer and manage incoming phone calls promptly and courteously, addressing client inquiries and providing accurate information
  
• Use eClinicalWorks to retrieve and update client information, ensuring efficient and accurate service
  
• Assist clients in both English and Spanish, effectively addressing their questions, concerns, and requests
  
• Maintain detailed records of each interaction and update relevant information in the system as required
  
• Escalate complex issues to the appropriate team members or management, following established protocols
  
• Consistently uphold a high standard of confidentiality, professionalism, and courtesy in all client interactions
  
• Contribute to the organization’s success by ensuring a positive experience for every caller
  

Requirements

• Language Skills: Fluency in both English and Spanish is required to communicate with clients effectively
  
• Technical Skills: Proficiency in eClinicalWorks; experience with this platform is essential for managing client data
  
• Communication Skills: Excellent verbal communication skills with a professional, client-focused demeanor
  
• Self-Motivation: Ability to work with minimal supervision and maintain productivity in a remote environment
  
• Reliability: Consistent availability during working hours (Monday - Friday, 9:00 AM - 6:00 PM EST, with a 1-hour unpaid break)