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Customer Support Representative

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Australia

Offer summary

Qualifications:

Excellent written communication skills in English, Experience in e-commerce customer service preferred, Ability to work night shifts, Strong problem-solving skills and attention to detail, Proficiency in using customer service software.

Key responsabilities:

  • Respond to customer inquiries via chat and email
  • Process and rectify orders as needed
  • Escalate complex issues to the retail team
  • Maintain clear communication for seamless service
  • Work within specified business hours
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Work schedule: Monday to Friday, 9:00AM to 6:00PM Utah Time​


Scope:

  • Handle all non-voice customer support interactions
  • Manage initial customer inquiries and basic issue resolution
  • Collaborate with the in-house team for escalated issues
  • Contribute to maintaining high customer satisfaction levels
Responsibilities:
  • Respond to customer inquiries via chat and email
  • Process and rectify orders as needed
  • Escalate complex issues to the in-house retail team for tier two support
  • Maintain clear communication with the retail crew for seamless customer service
  • Work within specified business hours, potentially in shift patterns
​

Requirements
  • Excellent written communication skills in English
  • Experience in e-commerce customer service preferred
  • Ability to work night shifts (corresponding to client’s daytime hours)
  • Strong problem-solving skills and attention to detail
  • Proficiency in using customer service software and tools
Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_17381_JOB

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

E-CommerceOnline Communication

Other Skills

  • Collaboration
  • Time Management
  • Problem Solving
  • Customer Service
  • Detail Oriented
Are you interested?

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