Program Manager- Implementation

Job Summary:

The Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.

Medicaid Implementation is preferred.

Experience with Different workstreams (call center, clinical, claims, provider, etc.) in a Managed Care Organization

Essential Functions:

• Responsible for successful delivery of program
• Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
• Assist with the continuous improvement of program / project management best practices, processes, and tools
• Responsible for ensuring program closure activities are completed
• Lead stakeholders in the refinement of the program charter
• Collaborate with business owners and sponsor on the identification and assignment of business resources
• Develop and maintain overall program schedule and WBS  ensuring that all project schedules roll up appropriately
• Collaborate with IT point of contact on the identification and assignment of IT resources
• Develop program resource plan including forecast of EPMO FTEs and contractors
• Ensure compliance to EPMO Governance audit requirements
• Develop and maintain program budget
• Capture and consolidate EPMO, IT and business estimates for the program
• Assess, manage, and control program scope, schedule, and budget change impacts
• Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
• Maintain program stakeholder matrix
• Drive cross-functional communication between impacted business and IT areas
• Work with Talent Development and Communications to develop project communication and training plans
• Ability to mentor project managers and business analysts of all levels
• Facilitate and drive Program Stakeholder meetings
• Represent program in governance meetings
• Review and approved program meeting minutes
• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
• Track, compile and report program metrics and budget
• Advocate for and adhere to EPMO standards, tools and processes
• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
• Maintain program RAID
• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
• Responsible for quality or program SharePoint site and program document repository
• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
• Develop program operations and support plan
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s Degree in Project Management, Business, Computer Science or related field or equivalent years of relevant work experience is required
• Master’s Degree in related field is preferred
• Minimum of five (5) years of project management experience is required

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
• Experience working in project management software is required
• Demonstrates excellent analysis and reporting skills
• Excellent decision making/problem solving skills
• Exceptional interpersonal and relationship building skills
• Excellent critical listening and thinking skills
• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to shape the approach to needed results and gain consensus of the approach
• Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
• Experience managing a project of up to $10M+ in budget
• Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
• Demonstrates a sense of urgency
• Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
• Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Licensure and Certification:

• Project Management Professional (PMP) or equivalent certification/training is required; Program Management Certification (PgMP) is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• High potential for remote work

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.