Remote Field Support Specialist at Alpine Maids

This is a full-time remote position starting at $20-$23/hr depending on experience. You can live anywhere in the United States and we'll fly you out to Denver once a year for our team get togethers. You'll be working 7AM - 3PM Mountain Time. You will need to provide a computer capable of handling multiple apps and browser windows. We will provide a second monitor and accessories if needed.

Are you someone who thrives on making a difference in the daily operations of a team? Do you have a knack for problem-solving and a passion for delivering outstanding customer service? Alpine Maids, a growing house cleaning service based in Denver, CO, is looking for a proactive and tech-savvy Field Support Specialist to join our remote team. We run in a startup environment. There is a lot of routine, but no day is going to be the same.

Who You Are: You’re a client-focused, solution-oriented professional who is driven by a growth mindset and loves to bring a team together. You know how to balance team needs with operational demands, and you’re ready to step in, adapt, and provide support with precision and empathy. You have a strong EQ, handle pressure with patience, and bring positive energy to every challenge.

Key Responsibilities

• Schedule Management & Dispatch: Coordinate daily scheduling for our cleaning teams, ensuring smooth dispatch by 8 AM MST. Quickly adjust schedules when last-minute changes arise to meet client needs and maximize team efficiency.
• Client Communication: Proactively communicate with clients about any schedule changes or delays. Handle escalated issues with empathy and an eye for client retention.
• Operational Efficiency: In charge of time clock adjustments, daily invoicing, and scheduling adjustments for our 40+ maids and the clients they help.
• Team Support: Act as a point of support for field staff, fostering a collaborative, team-focused environment.
• Administrative Tasks: Manage sensitive information such as time-off requests and rate adjustments with integrity and professionalism. Monitor company communications to ensure timely responses and assign inquiries to the appropriate team member.

Who Thrives Here

You’re the right fit if you have experience in:

• Scheduling, dispatching, or administrative support, especially in service-oriented roles.
• Roles where client communication and conflict resolution were key aspects.
• Field-based or remote support, ideally in the residential services or hospitality sectors.

Mindset & Skills Needed:

• Mindset: Proactive, growth-focused, and solution-oriented. You take initiative, stay adaptable, and always look for ways to elevate the client experience.
• Practical Skills: Proficiency in scheduling and dispatch processes, adept at handling time clock management, invoicing, and adapting to our tech stack.
• Values: Team-oriented with integrity, prioritizing reliability and consistency.
• Soft Skills: Empathy, strong communication, and the ability to remain calm and positive under pressure.

What’s in It for You?

• Growth Path: As Alpine Maids grows, so will you! There are opportunities to advance into client success and operational leadership roles.
• Team Culture: We’re a small but mighty team that values collaboration, support, and celebrating each other’s wins.
• Flexibility: This is a fully remote position, giving you the flexibility to work from anywhere while being an integral part of our Denver-based team.

10 REASONS TO WORK FOR ALPINE MAIDS

1. $20 - $23 per hour to start plus additional benefits
2. Regular weekday hours: No nights, no weekends!
3. 120 hours of paid leave per year: Everyone deserves a break!
4. Weekly paychecks
5. IHCRA Health Insurance Reimbursement (at least $200/month)
   
6. Dental & Vision coverage
7. Fully vested 401k with match
8. Corporate discounts at Water World
9. Availability: Must be available 7:00 AM - 3:00 PM Mountain, Monday through Friday.
10. W2 employee position: We provide supplies and training, pay payroll taxes, and adhere to standard practices expected of an established company.