IT Vendor Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for an IT Vendor Manager to join our growing team! in this role, you will be responsible for managing and optimizing relationships with technology vendors. You will be involved in evaluating vendor performance, negotiating contracts, and ensuring that vendor services meet organizational needs and standards. You will work closely with IT teams, procurement, and other stakeholders to ensure that vendor solutions are cost-effective, compliant, and aligned with the organization's strategic goals.

As an IT Vendor Manager, your duties and responsibilities will include:

• Establish a vendor strategy plan
• Partner with Brightspeed Procurement on vendor engagement
• Serve as the liaison and escalation point with top vendors and Brightspeed IT leaders
• Lead vendor monthly performance reviews meetings
• Manage vendor issues and action plans
• Maintain forecasts of labor and software spend
• Partner with Finance on managing vendor spend
• Work with Brightspeed leaders to assist them with procuring vendors or software
• Support vendor negotiations
• Plan future years vendor spend

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Information Technology, Business Administration, or a related field. Relevant certifications (e.g., Certified Professional in Supply Management (CPSM), ITIL) are a plus
• 3+ years of experience in IT vendor management, procurement, or a related role
• Strong analytical and problem-solving skills
• Excellent negotiation and communication skills
• Proficiency in contract management and vendor performance tools
• Ability to manage multiple projects and priorities effectively
• Knowledge of IT services and technologies
• Strong analytical and problem-solving skills
• Detail-oriented with a strong focus on accuracy
• Proactive and able to work independently
• Strong interpersonal skills and ability to build effective relationships
• Adaptability to a dynamic and fast-paced environment

BONUS POINTS FOR:

• Experience in negotiating contracts and managing vendor relationships

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice