Risk Operations Analyst I

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Job description

You will become a Risk Analyst to support Experian Consumer Services, reporting directly to the Business Operations VP. Here, you will take care of:

• Develop SQL queries to aggregate our data for quantitative and qualitative analysis to support Experian Consumer Services (ECS) products and services • Implement solutions to achieve in business service areas as a subject matter expert (SME).
• Support ad-hoc risk policy analysis and provide suggestions for strategy optimization • Act as a data steward to monitor and improve overall data quality continuously review and validate data for accuracy
• Build and present Tableau dashboards showing business insights to audiences.
• Build Alteryx workflows to extract, translate, and load data for analysis and support automation driven processes.
• Collaborate with teams to support ad hoc research, impact analysis, and validate issue remediations.
• Work with team members, senior team members, and external vendors to build relationship and maintain relationships.
• Work with Policy, Operations, and other functional partners to increase business strategies Required Qualifications: • Bachelor's degree in Computer Science, Math, Engineering, Data Science, Finance, or equivalent work experience in related field & advanced degree a plus.
• 2+ years working in call center operations or risk reduction analyst role • Experience profiling data, including data discovery, cleansing, and analysis.
• Working knowledge of Tableau or other data visualization tools.
• Hands on experience writing SQL queries.
• Documentation • Working knowledge of fraud prevention industry tools
• Working knowledge of industry risking tools and risk patterns.
• Provide deliverables within expected timeframe • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience

Qualifications

• Working knowledge of industry risking tools and risk patterns.
• 2+ years working in call center operations or risk reduction analyst role.
• Documentation experience
• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience.

Preferred Qualifications:

• Working knowledge of Tableau or other data visualization tools
• Hands on experience writing SQL queries
• Working knowledge of Alteryx
• Prioritize and provide deliverables within expected timeframe
• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.