Revenue Operations and Billing Manager

Join Our Team as a Revenue Operation and Billing Manager!

We are seeking a dynamic Revenue Operation and Billing Manager to lead our Revenue Operations and Billing team at Team Global Express (TGE). This role is essential in driving a data-driven, efficient, and value-focused revenue assurance culture, ensuring financial integrity and enhancing customer satisfaction.

As the manager, you’ll work closely with the Head of Revenue Management and cross-functional partners to uplift our revenue operations and refine billing solutions for optimal accuracy, efficiency and service quality.

We welcome applications from candidates located in both Melbourne and Sydney.

Primary Duties & Responsibilities:

• Strategic Leadership: Lead a high-performing team by setting and implementing strategies aligned with TGE’s revenue management objectives. Challenge the status quo and develop policies, processes and insights that enhance revenue, efficiency, governance, and communication across revenue operations.
• Operational Excellence: Oversee billing accuracy, ensure timely processing, and prevent revenue leakage through targeted initiatives. Monitor key metrics, deliver value-focused projects, and manage daily operations to meet SLAs, including “Bill Right First Time” standards and remediation timelines.
• Process Improvement: Spearhead initiatives to identify and resolve billing discrepancies, streamline manual and automated processes, and implement best practices to maintain accuracy in consignment billing and revenue reporting.
• Cross-functional Collaboration: Work closely with teams across TGE—such as Sales, Customer Onboarding, and Pricing & Analytics—to ensure that revenue processes support a seamless and satisfying customer experience. Build trusted relationships with key stakeholders and act as a strategic advisor to the business.
• People Development: Cultivate a collaborative, value-focused and customer-focused team environment, offering guidance, training, and growth opportunities. Support team members in driving data-informed decision-making, enhancing individual performance, and maintaining a positive, results-driven culture.

Key Skills & Capabilities:

• Leadership & Industry Knowledge: Proven experience managing revenue operations or billing teams within large, diverse organizations—experience in transport/logistics is a plus.
• Technical Proficiency: Familiarity with end-to-end value chain design, integrated finance systems (billing, CRM, disputes), and performance metrics (KPIs, SLAs) to drive data-backed process improvements.
• Analytical Skills: Ability to analyze complex data, identify patterns, and execute process improvements. Experience in managing reform programs, with a track record of leveraging data insights to mitigate revenue risks, drive revenue improvements and streamline billing workflows.
• Communication & Relationship Building: Strong communicator who can convey complex insights clearly and foster strong relationships with senior management and key stakeholders. Capable of collaborating with various teams to ensure alignment and operational efficiency.
• Change Management: Experienced in managing change within a functionally structured organization, able to drive business transformation and encourage new perspectives.

Qualifications & Experience:

• 8-10 years in revenue assurance, billing, or operations within large-scale organizations, ideally with experience in the transport/logistics industry.
• Proven ability to lead and motivate high-performing teams, both onshore and offshore.
• Strong background in data analysis, process improvement, and customer-centered revenue initiatives.
• Knowledge of RCTI and revenue assurance systems and a proactive, solution-focused approach are advantageous.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.