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Technology Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

High school diploma required, Bachelor’s degree preferred in technical field, Two years related experience considered, Four years of related experience preferred, General knowledge of software systems.

Key responsabilities:

  • Assist customers with technology installation and use
  • Provide technical support via various channels
  • Act as intermediary between users and engineering teams
  • Develop and maintain documentation for processes
  • Identify opportunities to improve processes or reduce costs
Alliance Laundry Systems Distribution logo
Alliance Laundry Systems Distribution Retail (Super / Hypermarket) SME https://distribution.alliancelaundry.com/
501 - 1000 Employees
About Alliance Laundry Systems Distribution
Alliance Distribution provides more than just commercial and industrial laundry equipment. We’re a globally focused, locally committed full-service partner, for all your laundry needs through every stage of your business. With Alliance Distribution, you get a partner with 110+ years of experience in the laundry industry. We provide the comprehensive support you need for your laundromat and on-premises laundry needs, including but not limited to: -In-house install crew -Factory-trained, in-house services -Genuine parts replacement -Full service - site selection, demographics, financing -Store layout and design based on market We provide premium equipment for premium profits. That’s why we only sell Speed Queen®, UniMac® and Huebsch® machines─because they are proven to excel in durability, reliability and customer satisfaction. Whether you are in the laundromat business looking for a better return on investment, a Speed Queen laundromat franchise owner working to build your bottom line, an on-premises laundry manager in search of lower operating costs or just in need or parts or service, we have you covered for all of Texas, Louisiana, Alabama and Mississippi and parts of Georgia, Florida, Illinois and California. If you’re not in one of these regions, we still have distributors all over the country that can help you.
See more Alliance Laundry Systems Distribution offers

Job description

Overview:

The Technology Support Specialist assists customers and end users during the installation and use of all of Alliance’s various technology platforms external to the laundry equipment.

Responsibilities:
  • Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment
  • Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures
  • Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products
  • Serves as primary intermediary between engineering teams and users in regard to installation, function, and use of Alliance technology products
  • Develops and maintains documentation
  • Continually searches for ways to improve processes or reduce costs
Qualifications:

Education and Experience:

  • A high school diploma or equivalent is required  
  • Bachelor’s degree in a technical field is preferred; an Associate’s degree in a technical field with two years related experience will be considered 
  • Four years of related experience preferred

Skills and Abilities:

  • General knowledge of software systems and computer science concepts
  • Demonstrated experience with various software systems
  • Strong written and verbal communication and interpersonal skills
  • Excellent organizational skills
  • Ability to communicate effectively and establish effective working relationships
  • Strong service orientation and customer service skills
  • Excellent ability to quickly understand new software abilities and concepts

EEO: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ID: 2024-4352 Pos. Type: Full-Time

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Retail (Super / Hypermarket)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationTechnical SupportSoftware Systems

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Customer Service
  • Organizational Skills
  • Social Skills
Are you interested?

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