System and Support Admin

We are seeking a dedicated System & Support Administrator to join our dynamic team. The ideal candidate will have experience in managing and supporting various IT systems, including AzureAD, cloud platforms (Azure, AWS, GCP), Intune, and end-user support for a range of software applications. This role will be crucial in facilitating smooth access management, cross-cloud deployments, and automation.

Key Responsibilities:

• Microsoft Entra and Identity Management:

• Administer and maintain Azure Active Directory (Entra).

• Manage user identities, roles, and access permissions.

• Implement Single Sign-On (SSO) solutions for enhanced security.

• Intune and Device Management:

• Configure and manage Intune for device and application deployments.

• Support Windows, Mac, and Linux platforms.

• Cloud Platform Identity, Authentication, and Authorization Support:

• Demonstrate a solid understanding of cloud platforms such as Azure, AWS, and GCP.

• Provide support for cross-cloud deployments and access management.

• Implement automation solutions to streamline cloud operations.

• Corporate Platform and user support

• Provide technical assistance to internal personnel with computer hardware and software

• Ensure efficient platform management and provide end-user support for Google Workspace, 1Password, JFrog, Jira, and Confluence.

• Resolve technical issues in a timely manner using available resources within the company

• Collaboration with People Operations and Business Operations:

• Work closely with the People Ops team to facilitate onboarding and offboarding of employees and contractors

• Act as a liaison between engineering and operations teams to ensure seamless communication and coordination.

• Partner with third-party vendor(s) to order and manage work device(s) deployment for new hires, and device collection for offboarding employees

• Vendor and Billing Management:

• Coordinate and drive vendor relationships.

• Manage engineering billings and oversee 3rd party engagements to optimize costs and efficiency

Skills and Qualifications:

• 2+ years experience in system and support administration, with a focus on cloud platforms and identity management.

• Strong problem-solving and communication skills.

• Ability to work effectively in a fast-paced and collaborative environment.

• Detail-oriented with excellent organizational and multitasking abilities.

• Experience working closely with software developers & engineering teams.

• Strong writing skills in drafting and creating Knowledge Base documentation 

• Knowledge of IT best practices and the ability to stay up-to-date with emerging technologies.

• Ability to simultaneously manage multiple projects

Nice to Haves:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Certification in relevant technologies (e.g., Microsoft Azure, AWS, GCP, Intune) is a plus.

• Passion for Web3 technology.

• Familiarity with IT automation software (CI/CD)

• Experience with web3 frontend tools such as web3js and eth.js.

• Past experience building frontend applications that interact with wallets.