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Ecommerce Support Representative

Remote:

Full Remote

Contract:

Full time

Salary:

42 - 42K yearly

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

1+ years in a customer support role, Exceptional written and verbal communication skills, Proficiency in web-based software and CRMs, Flexibility to work evenings, weekends, and holidays.

Key responsabilities:

Become an expert in the Dutchie platform
Assist customers via email, phone, and live chat
Troubleshoot hardware and software issues
Test solutions for emerging issues
Provide product feedback for development

Dutchie Scaleup https://business.dutchie.com/

501 - 1000 Employees

See more Dutchie offers

Job description

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Ready to Make a Difference in the Cannabis Industry?

At Dutchie, we’re here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to thrive with our platform.

About the Role

As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year.

What You'll Do...

Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets.
Assist dispensary and consumer customers across email, phone, and live chat.
Troubleshoot hardware and software, managing multiple issues simultaneously.
Test solutions for emerging issues and contribute to knowledge sharing across teams.
Contribute product feedback to the organization for future platform development.

Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekends, and holidays) are required for this role.

What You Bring...

1+ years in a customer support role with a knack for problem-solving.
Exceptional written and verbal communication skills.
Proficiency in web-based software, CRMs, and Google Suite.
Flexibility to work evenings, weekends, and holidays as needed.

Bonus Points for:

Experience in the legal cannabis market or customer support team.
Familiar with the Dutchie platform.
Familiarity with Zendesk, Salesforce, Slack, and Zoom.

What We Offer:

Compensation: $21.64/ hour, with opportunities for advancement.
Comprehensive Benefits: Medical, dental, and vision coverage to keep you healthy.
Equity Opportunity: Stock options for all employees.
Work-From-Home Support: Office stipend to set up your space.
Flexible Time Off: Vacation and sick days.

If you’re passionate about cannabis and ready to make a real impact, we want you on our team!

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.