Career Opportunities: AI Operations Manager - Deploy (388574)

About us 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. 

We are looking for an Operations Manager Deploy to lead the AI Project Management Office (PMO), to oversee and deploy GenAI-based products across the organization. This role involves strategic alignment, resource planning, risk management, and supporting project managers to ensure successful project delivery. 

About the job 

The Operations Manager Deploy reports directly to the Chief AI Officer and leads the AI Project Management Office (PMO). This role ensures strategic alignment, resource planning, and risk management for GenAI-based product deployments. The Operations Manager Deploy will also support product managers in delivering successful projects, and lead a small team of junior project managers and product deployment. 

Key responsibilities 

• Participate in the creation of strategic plans, focused on product deployment 

• Facilitate client evaluation processes 

• Structure and manage project timelines, resource planning, and progress tracking 

• Implement project governance, schedule meetings, and support meeting facilitation 

• Assist project managers in resources, budget, and deadline planning and monitoring 

• Support change management initiatives, including impact studies and change plans 

• Ensure cross-departmental communication to facilitate the successful deployment of AI products across the organization 

• Manage and mentor a small team of junior project managers/product deployment personnel 

Experience

• Minimum 4 years of experience as a Project Manager, preferably in the Tech or AI sector 

• Proven track record of successfully managing complex projects with multiple stakeholders 

• Experience in overseeing deployments and ensuring alignment with strategic goals 

• Familiarity with change management and risk management practices 

• Demonstrated project management skills, including resource planning and progress tracking 

• Experience in people management, preferably within project management or operations team 

Skills/Abilities/Knowledge  

• Proven leadership and team management skills 

• Excellent written and oral communication skills 

• Excellent communication skills in English, C1 level minimum 

• Experience in the CX industry is a plus 

• Strong leadership in coaching, mentoring, and fostering continuous learning 

• Strategic problem-solving, anticipating challenges and driving innovative solutions 

• Strong stakeholder management, collaborating effectively with cross-functional teams and external partners 

Education

• Degree in Business Administration, Project Management, or a related field 

Languages

• Excellent conversational and written knowledge in English 

• Any additional languages are a plus, preferably French 

Tools and Applications 

• Excellent knowledge of all MS Office tools (Word, Excel, PowerPoint, Outlook)  

• Proficiency in project management software and tools 

• Familiarity with CRM softwares & platforms is a plus