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Customer Service/ Back-Office Admin (Code: CMMKBBOA)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s Degree or equivalent experience preferred, Significant experience in customer service preferred, Computer skills: Microsoft Word, Excel, Google Drive, Experience with music lessons preferred.

Key responsabilities:

Manage communication between teachers and clients
Handle scheduling coordination and resource accommodations
Engage potential clients and achieve conversion goals
Provide exceptional interpersonal relations with clients
Execute invoicing and accounts receivable processes

Booth & Partners Large https://boothandpartners.com/

1001 - 5000 Employees

See more Booth & Partners offers

Job description

About the Client:

Create More Music has redefined the music learning industry space, providing personalization of your local neighborhood music store, the convenience of in-home and online music lessons, and harnessing the scalability of cloud technology. At Create More Music, clients enjoy the satisfaction of professionally curated lesson experiences, and music teachers enjoy freedom from administrative hassle and access to resources, and expertise otherwise unavailable in the marketplace. They make people's lives easier by being what concierge clients want and teachers need.

Role Summary:

Execute organizational operations and provide service to clients consistent with company goals and objectives by blending skills in process administration, client services, teacher relations, and communications. This role will act as a conduit between teachers and clients managing communication, complex scheduling coordination and orchestration, and various resource accommodations. Additionally, the position will actively engage and follow up with potential clients, supporting efforts to achieve conversion goals.

You are:

A self-starter who brings positive energy to the workplace.
Driven by and excited about massive growth.
Fanatical about your attention to detail.
Always striving for inbox zero.
A do-it-all, willing to help in other areas of Operations where and when needed
Always looking for new ways to connect with potential clients and increasing efforts to make experiences more personal.
Creatively looking for ways to make processes and systems more efficient.
Committed to improving the lives of your co-workers

You will:

Embrace lead and customer engagement
Addressing leads from website/calls/emails
Answering questions about policies, processes, organization attributes
Emails, emails, emails, emails
Sales workflow management
Converting leads
Master complex customer scheduling and concierge management with ridiculous efficiency.
Scheduling software control
Calendar input, updates
Executing various tasks and managing systematic nuances
Get to know and love using CRM systems.
Grooming data
Updating systems & workflows
Perform routine follow-up calls/emails and outreach to maintain smooth operations.
Accounts receivable
Invoicing
Weekly, Monthly, and Semesterly invoicing processes
Billing
Customer Service
Providing exceptional interpersonal relations with clients
Solving complex scheduling issues
Creative problem-solving and relationship management
Potential to help in other areas of Operations, marketing efforts, blog management, and community partnership outreach.
Above and beyond: Learn marketing techniques, email campaign software, content development, and promotion best practices.

Requirements

Experience required:

Demonstrated ability to drive and implement processes and procedures through diversified organizations.
Significant experience in customer service preferred.
Computer skills: Microsoft Word, Excel, Google Drive, Docs, Cal
Experience with or appreciation for music lessons is strongly preferred (but not a deal-breaker).

Education:

Bachelor’s Degree or equivalent experience preferred.

Knowledge/Ability:

Cursory knowledge of music styles and instrument families.
Understanding of music pedagogy is extremely helpful but not required (also not a deal breaker at all)

Other requirements for the job: