TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
To fulfill its mission, TELUS Health - Retirement and Benefits Solutions developed the Ariel suite of computer software. To meet growth and customer demands, the organization has put forward several development projects for its Ariel suite, most of which use the latest Microsoft technologies.
As a Support Specialist, your responsibility is to ensure optimal performance of diverse, extensive distributed systems encompassing both on-premise and cloud setups. This involves conducting thorough analyses and proposing advanced solutions to address complex challenges. Emphasizing profound analysis, effective leadership, and exceptional communication skills is critical in upholding application stability and performance.
Responsibilities
- Troubleshoot application performance issues within a complex technological environment involving multiple systems; (Dynamics CRM, Financial Great Plains, Payroll, Pension, Member/Employer/Administrator Web Portals, Document management FileNet/Sharepoint, Printing Kofax Total Agility and many others)
- Navigate complex database structures, write complex queries, and handle database-related issues effectively
- Uncover root causes and contribute valuable insights for improvements
- Utilize the appropriate tools or software to assign requests to other support/dev teams, track or follow up on requests
- Accurately document encountered issues and their respective resolutions
- Manage assigned tasks effectively, driving them to completion and meeting high-level service expectations
- Implement infrastructure and system/software configuration changes as needed to resolve issues and optimize performance
- Use scripting and programming to automate recurring/scheduled tasks and/or facilitate handoff
Requirements
- College education in computer science or equivalent work experience
- Minimum of 3 years of relevant experience in troubleshooting
- Fluency in both spoken and written French and English
- Flexibility to work sporadic off business hours on call / support and able to work with tight deadlines
- Knowledge in modern and legacy distributed systems architecture (REST/SOAP/Message Queues/Bus)
- Experience in Windows server, IIS and/or Azure cloud environments
- Profiency in SQL Server, SSRS, SSIS environment and SQL query development
- Knowledge in one or multiple of the following in an asset: Powershell, Dynamics CRM and Great Plains, Post Master, Kofax Total Agility, Octopus, AKS, Agile methodology, AppInsights, Spotlight, Azure DevOps, Sharepoint, FileNet, GitHub, PowerBI, MSMQ, F5 LoadBalancers, Azure LoadBalancer
- Possess a good spirit of synthesis and a great ease in understanding, systematizing and popularizing technical concepts
- Demonstrate independence and autonomy
- Have the ability to develop an overview of a system
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
