Property Authority Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Authority Performance Consultant: 

A Property Authority Consultant is responsible for performing guidance and oversight to employees of first- and third-party property claims and support Claims leaders to ensure consistency and objectivity in our claim handling. This person is responsible for conducting quality reviews for appropriate coverage determination and investigation, subrogation investigation, damage determination and estimation, and compliance with claim processes. 

You'll wear a few hats that will require a level of experience: 

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. 

• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. 

• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Schedule:  

• Monday - Friday (8:00am - 5:00pm) 

Preferred Qualifications: 

• 3+ years of relative experience with Allstate, specializing in structural estimating 

• Have proficiency using estimating software like Xactimate 

• Value providing an effortless customer service experience 

• You enjoy the ability to work independently starting your day from home. 

• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions 

• Are organized and able to multi-task in a fast-paced environment 

• Are known for clear and professional communication – both written and verbal 
• Foster a collaborative and supportive team culture

Notice of Licensing Requirement: 

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. 

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. 

Allstate Benefits: 

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: 

• Competitive pay with needed support for continuous development and career advancement. 

• Flexibility in scheduling and a time off policy that helps support your work/life balance. 

• Initial and ongoing training to get you proficient in your new role. 

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. 

This position is not available for Alaska, California, Hawaii, Washington, and Puerto Rico residents 

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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