Account manager, International services

As an Account manager, International services, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell business products and services through multiple distribution channels based on member/client needs and current strategies and practices. You develop and maintain business partnerships with major clients and accounts—primarily corporations, associations, and groups—to ensure they are getting the most of their products and services and are fully satisfied with them. You drive results by actively helping your unit achieve its sales and business development objectives. You are responsible for accounts with considerable development potential for your sector or the organization. You work with clients with complex, diverse needs. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. Your complex work and initiatives require extensive knowledge of the organization and your line of business.You lead and serve as specialist and resource person for clients and practitioners. You represent Desjardins and enter the organization into important agreements with clients. You also have leeway and many opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to: 

• Maintain lasting, personal business relationships with important clients from small and medium businesses to promote our services

• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them

• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships

• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms

• Watch for business opportunities that would add a competitive edge to existing products and services

• Take an active role in public relations activities and maintain a presence in the business community.

What we offer* 

• Competitive salary and annual bonus 

• 4 weeks of flexible vacation starting in the first year  

• Defined benefit pension plan that provides predictable, stable income throughout retirement 

• Group insurance including telemedicine 

• Reimbursement of health and wellness expenses and telework equipment 

* Benefits apply based on eligibility criteria. 

What you bring to the table  

• Bachelor's degree in Business Administration, Finance or in a related field  

• A minimum of nine years of relevant experience  

• Please note that other combinations of qualifications and relevant experience may be considered  

• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

• Advanced knowledge of international products and services offered by financial institutions

• Intermediate knowledge of credit

• Intermediate Knowledge of the use of CRM (customer relationship management) tools and knowledge of customer focus

• Knowledge of the Desjardins Business Caisses and Centres network

• Available for travel in the Montreal and Ontario region

• Must have a valid driver's licence and access to a vehicle

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At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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