Claims Examiner

Company:

Description:

Marsh is seeking candidates for the following position based either Sydney or Melbourne CBD.

Claims Examiner

What can you expect?

In this role you will be handling a portfolio of notifications and non-complex claims under cyber policies. You will also provide support in account management and complex claims management.

What is in it for you?

• Leading training and development program
• Brand new agile workspace
• Hybrid work / from home flexibility
• Professional environment where your career path really matters and is supported in our global organization
• Excellent career diversification opportunities
• Great team environment with energetic and supportive colleagues

We will count on you to:

• Manage a portfolio of notifications and non-complex claims by providing a high level of service to clients and brokers; and liaising with relevant insurers and providers.
• Prepare routine and ad hoc reports; present quarterly and/or annual reviews.
• Participate in the peer review/ audit process.
• Participate in projects related to continuous improvement and efficiency of the Claims Team.
• Support new and expanded business endeavours through provision of claims review data for tenders, renewals and proposals, and participate in client/prospect meetings.
• Conduct marketing and client/broker education presentations.
• Provide support in complex matters as required, including but not limited to, research, analysing facts and/or policy wordings.

What you need to have: 

• High level of accuracy/attention to detail
• Ideally someone with bachelor’s degree in law
• Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
• Excellent communication and numerical skills and proven track record to provide a high level of customer service
• Flexible and team player – develops close partnerships with onshore and offshore colleagues
• Ability to work under pressure and meet tight deadlines
• Ability to maintain clear lines of communication with various internal and external stakeholders
• Proficiency in PowerPoint, Word and Excel

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.