Manager II - SW Engineering - Infrastructure

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is looking for a curious and proactive Manager to build and lead one of our Infrastructure teams. Our Infrastructure teams are the foundation our success in part by building and maintaining our own internal IaaS. Our technically skilled engineers exhibit passion and expertise in building and maintaining Skytap’s cloud services.

As the leader of this team, in the hardware systems domain you will be working to procure, deploy, operate, and troubleshoot Skytap storage, x86, and IBM Power servers across the company; support Skytap datacenter and co-location spaces; and participate in the team’s hardware asset management and inventory programs.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Your Responsibilities:

• Define vision and set direction for a team of Technicians and Engineers, anticipating strategic growth and scaling-related challenges 

• Collaborate with internal service teams to troubleshoot and resolve server and network infrastructure issues

• Manage relationships with vendors including IaaS, SaaS and co-location providers

• Work with your team to build out best practices for operationally maintaining applications running on public cloud platforms

• Participate in the administration and maintenance of Skytap global infrastructure health, including responding to alerts and diagnosing and recovering from service-impacting incidents

• Create system and process documentation

• Direct the development of automation using Ansible and Puppet to standardize deployment and maintenance processes and reduce time to diagnose and repair defects

• Manage development of processes and tools related to procurement, building, and quality assurance of server hardware and storage systems, including configuration of out-of-band interfaces (iLO/iDRAC/BMC), BIOS settings, and firmware levels

Your Skills:

• Experience leading a service engineering team and translating customer and technical requirements into service architecture to meet quality of service expectations

• 5+ years technical experience and strong knowledge of Unix/Linux operating systems

• 5+ years experience performing hardware procurement, deployment, management, and troubleshooting, preferably with HPE, Dell, and Supermicro; experience with IBM Power systems is a plus 

• Experience working with Virtualization/Cloud technologies, such as VMWare (preferred), OpenStack, AWS, Azure

• Experience with configuration management and orchestration using Ansible and/or Puppet

• Proficiency in monitoring, logging, and system management tools such as Zabbix, Splunk, and Device42

• Understanding of security concepts and technologies, including authentication, authorization, and accounting  (AAA), encryption, and server hardening

• Working knowledge of Jira and Confluence or other ticketing and documentation tools

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.