Engagement Manager- Client Integration

Do you enjoy solving technical problems to deliver valuable customer results?
 

Can you collaborate with teams to implement initiatives that make a difference?
 

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As an Engagement Manager you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.

You will primarily work with various Document Management Systems and Document Drafting Software.
 

Responsibilities

• Managing the overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
• Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
• Ensuring projects are initiated promptly, reflecting the client’s expectations
• Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
• Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
• Managing the review process with the product organization, and coordinate responses to clients

Requirements

• Have a technology or legal background
• Have familiarity with Generative AI, Microsoft products, including Windows Server and Document Management Systems such as iManage, and NetDocuments
• Demonstrate problem-solving skills – Be able to quickly mitigate challenges so they don’t affect project outcomes
• Have the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teams
• Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
• Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.