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Account Manager - SaaS

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

3+ years in sales or account management, Experience in SaaS property industry, Strong understanding of SaaS models, Ability to analyze data for insights, Proficient in CRM and account management tools.

Key responsabilities:

  • Manage client relationships and satisfaction
  • Lead contract renewals and upsell opportunities
  • Ensure smooth client onboarding and training
  • Relay customer feedback to internal teams
  • Monitor client account health and usage metrics
Houseful logo
Houseful SME https://houseful.co.uk/
501 - 1000 Employees
About Houseful
We’ve recently renamed our wider business to ‘Houseful’, which is why the name might be new to you. By doing so, we can now showcase the breadth of our brands and connected capabilities that are driving progress in the property industry. Houseful is the leader in residential property software, data and insight - owning and operating a family of trusted and established brands, including Zoopla, Hometrack, Prime Location, Mojo, Alto and Calcasa. It also means that when you work for one of our brands, you’re part of something much bigger. At Houseful, we are powering better property decisions for everyone - and our door is always open to new applicants, regardless of race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
See more Houseful offers

Job description

Experience selling software products to real estate / property customers is required for this role

As a remote Account Manager at Alto (a Houseful brand), you will manage client relationships within the Property Industry. You will act as a trusted advisor, ensuring customers are fully leveraging Alto’s platform to meet their business objectives.

Responsibilities:

  • Client Management: be the primary point of contact for a portfolio of clients to ensure client satisfaction and identify opportunities for additional value
  • Retention & Growth: lead contract renewals and identify upsell/cross-sell opportunities to maximise account value and revenue growth and mitigate churn
  • Client Onboarding: ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting issues
  • Advocacy: act as the voice of the customer within Alto Software and relaying client feedback to product development and customer success teams
  • Data reporting: monitor and report on client account health, usage metrics, satisfaction levels, and help clients improve their usage of Alto

Requirements

  • 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry
  • Strong understanding of SaaS business models and the software implementation lifecycle
  • Proven track record of managing client relationships and driving account growth
  • Excellent communication, presentation, and problem-solving skills
  • Ability to analyse data and generate actionable insights for clients
  • Proficient in CRM tools and familiar with account management software

Let us know if you're interested by applying for this role and we'll be in touch!

Alto is a CRM for estate agents and a market leader in delivering advanced software solutions for the property industry.

Benefits

  • An excellent base salary and commission (we’ll reply with details)
  • Everyday Flex - greater flexibility over where and when you work
  • 7.5% pension contribution by the company
  • 25 days annual leave + extra days for years of service
  • Fertility Treatment Financial Support
  • Enhanced Parental Leave
  • Day off for your birthday, house move, good deed day, and digital detox day
  • Cycle to work and electric car schemes
  • Group Income Protection and private medical insurance
  • Gym on-site in London – or membership in regional offices
  • Talent referral bonus up to £5K

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareData AnalysisCustomer Success ManagementAccount ManagementPresentation TrainingClient ServicesSubscription Business ModelsSoftware Development Life CycleClient Onboarding

Other Skills

  • Sales
  • Verbal Communication Skills
  • Data Reporting
  • Problem Solving
  • Relationship Management
Are you interested?

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