Project Manager - Senior Voice System Migration

Senior Project Manager, End User Services – Voice System Migration

1 Year + ext
Fully Remote with potential for 5% travel (paid by client)
8 Years + experience as a min
start 12/2/24 or sooner

Major Duties / Responsibilities
• Accountable for completing the delivery of a large, multi-year global project to migrate users from the current corporate voice system to a Microsoft Teams cloud-based solution.

• Scope includes ~65 supply chain and data center locations with 10K users. Activities include user enablement, physical phone deployment and the full decommission of the legacy voice system

• Responsible for partnering with the 3rd party implementation vendor to develop and execute the project plan, work breakdown structure, and identified critical path.
• Coordinate with a 3rd party implementation vendor to deliver tasks and milestones, utilizing resources across both vendor and client
• Holds the 3rd party implementation vendor accountable for deliverables and timelines

• Effectively partners and influences with stakeholders and dependent teams
• Leads project and/or program activities and reports on status to ensure the project is completed on time, within approved budget, and provides desired business value.
• Directs and oversees project and/or program team (does not directly manage people).

• Defines project quality and success criteria
• Supervises multiple, concurrent tasks and properly assesses priorities of assigned activities.
• Responsible for timely and effective project communications including stakeholder and sponsor interactions, meeting management, and reporting

• Manages project change control process with project sponsors ensuring any requested changes to scope are reviewed to assess impact on schedule, cost and resources
• Creates strategies for risk mitigation and contingency planning

• Prepares materials for project steering committee meetings

• Prepares and presents materials for weekly project leadership meetings.
• Recommends solution approach to projects and/or programs during initialization.

• Prepares and presents key decisions for presentation to leadership

• Makes decisions and recommendations on resource requirements, project schedules, solution options, and project budgets.
• Makes decisions on escalated issues, and further escalates issues as needed
• Accountable for managing within established project financials, and projecting deployment activities to establish the forecasted spend by month.

• Assigns and monitors tasks for project resources

Skills/Knowledge
• Ability to work collaboratively with large, global teams and apply problem solving, critical thinking skills to complex, multi-million dollar issues
• Exceptional organizational skills
• Exceptional partnering skills across IT, business, and IT providers
• Ability to summarize large complex projects into manageable format for Executive level reporting on progress.
• Advanced persuasion and negotiation skills with internal and external stakeholders
• Excellent ability to multi-task and alter direction easily to accommodate changing priorities. Ability to lead others through this ambiguity.
• Ability to handle very large project workload
• Ability to assess project health at defined stage gates. Provide critical analysis and recommendations.
• Outstanding ability to navigate between the art and science of project management
• Excellent knowledge of system development life cycle methodology and variety of project management techniques
• Expertise in managing projects through multiple different methodologies (agile, waterfall etc)
• Advanced understanding of multiple IT infrastructure components (Network, App Hosting, End User Services, App Management)
• Experience with MS office suite, MS Visio, MS Project, MS Teams

• Experience in a retail company, including supply chain solution delivery

Experience/Certifications
• Bachelor's degree preferred
• PMP and or Prince2 preferred
• 8+ years of related work experience
• Prior experience migrating voice capabilities to a Microsoft Teams based solution experience is preferred