3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Scrum Masters to help build 1 or products for our clients that delight them through strong agile process implementation and sustained product development excellence - to ensure that we drive excellence within product delivery.

At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally. As the Scrum Master, you will have oversight for client satisfaction and delivery within your team(s), and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes.

RESPONSIBILITIES

Provide hardware and software technical support to end users in collaboration with the IT Systems team.

Build highly resilient, high-performance, scalable, and flexible systems.

Exercise a high degree of responsibility for the processes, systems, and tools you create and manage.

Make recommendations, justify, and implement improvements using an accepted change control methodology.

Define, document and follow standards and best practices for systems design, testing, and implementation.

Drive scripting and automation to develop solutions to common problems.

Identify, analyze/troubleshoot and resolve IT issues.

Email administration and support.

Work on IT budgets regarding purchasing, invoicing and receiving of IT equipment.

Testing and usability of new end user systems /solutions.

Azure Active Directory user management.

Fileserver permission management (share drives, One Drive, etc..).

Windows servers/Exchange management (until all systems are migrated to O365).

Liaison with IT department in Louisville facility for troubleshooting and problem solve issues.

Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities.

Vendor management to all security and IT related vendors.

Support of all IT systems (JAMF, INTUNE, O365, Wireless Controllers, Network Devices, and supporting IT systems in the Cloud.

Facilitate the implementation, testing and continuous improvement of preparedness. contingency, emergency response and recovery plans

REQUIREMENTS

Bachelor’s degree in information technology, information systems, business or related field preferred.

Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification) preferred.

4+ years professional experience as IT support and administration for an office and server systems.

Expert knowledge of Mac computers and Microsoft Windows personal computers.

Python, Bash, PowerShell (or similar) scripting experience preferred.

Strong working knowledge of Microsoft Servers, Linux servers, Cisco networking and support.

Experience troubleshooting and resolving issues related to the following system management programs: Exchange, O365, JAMF, INTUNE, Azure AD, Windows Server, Windows IIS, Windows MYSQL Server, Cisco Wireless Networks.

Some experience preferred with Linux services such as MySQL, Grafana, NGINX, Apache.

Some experience with configuration management, provisioning, infrastructure as code, and other DevOps concepts and tools.

Networking experience in IPv4, switching, routing, firewalls and HA architecture.

Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.

Knowledge, Skills & Abilities:

Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.

Expert working knowledge, including the ability to setup, configure, upgrade, manage, and troubleshoot, Windows-based systems and services (i.e. SCCM, Active Directory, DNS, DHCP).

Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.

Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.

Creative approach to problem solving and troubleshooting.

Strong communications skills with the ability to communicate with internal/external customers, vendors, management etc. in both formal and informal situations.

Stay abreast of cutting-edge technology trends.

Be organized, detail oriented and thoughtful.

BENEFITS

At 3Pillar, together we create incredible.™ We are hiring new team members to assist us in continuing our growth trajectory as a fast growing global team of thousands of professionals. New members will live our shared values to deliver exceptional products and services to clients.

We support the comprehensive wellbeing of our team members, through:

Career growth and development

Physical and mental wellbeing: as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging unlimited PTO to take some needed time off, we want all of our team members operating at their best.

Living our values as an equal opportunity employer, and,

Providing a comprehensive US benefits package that includes:

Benefits: Medical, Dental, Vision, Life Insurance, Short Term/Long Term Disability

401K retirement savings plan

Unlimited PTO

Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #beoneteam!

IT System Administrator

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