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Systems Engineer 2 (3 month Contract)

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High proficiency in Powershell, Experience with large scale Windows patch management, Some experience with SQL, Experience with Public Cloud (Azure, HyperV, VMware), Basic networking knowledge.

Key responsabilities:

Monitor and triage customer ticket queues
Ensure compliance with customer service-level agreements
Own and resolve tickets or escalate as necessary
Provide technical support and troubleshooting
Engage in proactive and reactive incident response

Gabtech Global, LLC https://www.gabtechglobal.com/

51 - 200 Employees

See more Gabtech Global, LLC offers

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Systems Engineer 2 (3 month Contract)

OFFER RATE: PHP 50k per month (Fulltime)

Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD

JOB ROLE & RESPONSIBILITIES:

Specific Responsibilities:

Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
Identifying and troubleshooting reoccurring platform issues and engaging with senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
Monitoring and working with various systems management tools.
Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
Participate in recurring after-hours on call rotations.

JOB REQUIREMENTS:

Requirements / Notes:

We would like Seidotech to continue sending over Tier 3s for the Tier 2 role with the below skills / experience.
Powershell – High Proficiency required. MUST HAVE
Windows patch mgmt. at scale (ie.. > 100 devices) - experience in large scale patch mgmt. / roll outs.. need to understand how the Windows lifecycle process works and how to implement that in machines. – MUST HAVE
SQL experience – Role will be interacting with SQL. Some level of experience with SQL - MUST HAVE
Public Cloud (Azure -> HyperV -> VMware in this preference order) experience – MUST HAVE
Basic IP subnet proficiency / Some networking experience – MUST HAVE
RMM administration experience – Doesn’t matter the tool.. we need someone who has experience working in the RMM space / administration and app deployment. GOOD TO HAVE

Other Requirements:

Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises.
Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
Monitoring and working with various systems management tools.
Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
Participate in recurring after-hours on call rotations.