AAA Senior Travel Counselor

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

.

THIS IS A REMOTE POSITION

MUST LIVE IN UTAH

ESSENTIAL FUNCTIONS

• Investigates and responds to travel-related member questions/ complex complaints, and recommends solutions to sell International and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel through video conferencing and telephonic channels.
• Initiates contact with members and past customers to prospect for new business and encourages repeat business
• Updates and maintains accurate and compliant member account files
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)
• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction and specializing in international travel.
• Stays current with world events and latest travel industry developments and trends, and provides relevant information to members

KNOWLEDGE AND SKILLS

• GDS experience required (Apollo/Galileo/Travelport)
• Detailed knowledge of travel products
• Ability to clearly communicate (verbal and written) in English
• Proficient in delivering compelling sales presentations remotely through video conferencing and telephonic channels.
• Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Strong consultative selling skills with the ability to use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
• Self-motivated sales drive and documented sales success
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • High school diploma plus 3 years of sales, call center, travel to include billing experience

• Preferred Qualifications
  • Sales experience in the travel industry
  • Bilingual communication

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Requires bending and lifting (up to 15 pounds). Approximately 95% of the time spent on the job involves the use of a personal computer.

#MEA

-