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Call Center Restaurant - 1099 Independent Contractor

Remote:

Full Remote

Contract:

Freelance

Salary:

23 - 28K yearly

Experience:

Junior (1-2 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Must be 18 years of age or older, 1+ year experience in food ordering familiarity, Excellent interpersonal and verbal skills, Ability to multitask during customer interactions, Computer equipment must meet listed technical requirements.

Key responsabilities:

Answer incoming calls from clients and provide support
Identify root cause of inquiries with probing questions
Maintain knowledge on products for best service delivery
Handle inquiries via phone, email, and text, documenting all interactions
Exhibit a positive attitude and team player mentality

Inktel Contact Center Solutions Large https://www.inktel.com

1001 - 5000 Employees

See more Inktel Contact Center Solutions offers

Job description

Description

We're contracting WORK-FROM-HOME Independent contractors who can provide great customer service.

Compensation: Training $12.00/hr Production $14.40/hr. Get paid weekly!

Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Contractors will be responsible for answering incoming calls from clients. At any given point you may be needed to support via chat. Training will be provided on client information and systems used. (Eligible for training pay!)

Responsibilities:

Strong desire to be helpful and take ownership and resolve customer situations
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player

Qualifications:

Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Must be 18 years of age or older
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Seek 1+ yrs of experience & familiarity in the food ordering
Must be able to communicate effectively with customers, management, and co-worker

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed	Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	40 GB or more of available space 100 GB or more of total space
Memory	4 GB of RAM minimum 8 GB or RAM or better is preferable
Operating System	Windows 10 Professional (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor*

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
JPL USB 2.0 universal bottom lead with volume and mute function
OR

High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

*Dual monitors may be required on some client programs

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 25 Mpbs download / Minimum 6 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)