Remote Bilingual Customer Service Representative - Healthcare | WFH

Job Overview

Join a dedicated team committed to transforming healthcare delivery. As a Bilingual Healthcare Customer Service Representative, you will have a significant impact on the health and well-being of diverse communities, including those most in need. This remote position allows you to leverage your skills in a meaningful way while advancing your career in a supportive environment.

Key Responsibilities

• Deliver exceptional customer service by responding to phone inquiries and addressing fundamental questions related to healthcare and insurance.
• Utilize your understanding of insurance policies to investigate and resolve discrepancies in claims.
• Assist healthcare providers with appeals and collaborate closely with various stakeholders to resolve issues.
• Ensure adherence to service level agreements (SLAs) by efficiently managing inquiries and maintaining comprehensive documentation.
• Work in unison with team members and management to optimize workflows and enhance service delivery.
  
  

Required Skills

• Minimum of 2 years of customer service experience in any field.
• Proficient in help desk software, computer applications, and Microsoft Office Suite.
• Strong analytical skills for effective problem resolution.
• Outstanding written and verbal communication abilities for professional interactions.
• Proven ability to collaborate effectively with others and engage the appropriate parties to resolve client concerns.
  
  

Qualifications

• High school diploma or equivalent is required.
  
  

Career Growth Opportunities

Our organization is dedicated to fostering an environment of professional advancement. We provide resources for education, training, and skill development, allowing you to grow within your role and the industry.

Company Culture and Values

We pride ourselves on a culture of collaboration, innovation, and inclusion. As part of our team, you will contribute to improving healthcare for all, embracing diversity in our workforce and promoting equitable opportunities for all.

Compensation And Benefits

The salary range for this position is between \(27,200 and \)41,600 per year. The final offer will be determined based on factors such as geographic location, individual skills, experience, and internal equity.

• Comprehensive health benefits.
• Flexible vacation policy.
• 401(k) plan with employer matching.
• Educational assistance to support your career development.
• Access to leadership and technical development programs to enhance your skills.
  
  

Why Join Us?

This is an opportunity to become part of a team that is passionate about enhancing healthcare services. Whether you are at the beginning of your career or seeking new challenges, we offer a workplace that prioritizes growth, innovation, and flexibility.

Employment Type: Full-Time